UK Contact Phone Numbers

Virgin Media

Our customer service lines directs your calls to the correct departments. is not associated in any way with the companies listed on this website.

You can get in touch with Virgin Media or its subsidiaries those being:- Virgin Media Business Virgin Media Ireland & Virgin Mobile UK through the following methods:

If you're a Virgin Media customer who wants to make a complaint the best way is to use the Virgin Media online chat facility which will get you quick response to your complaint.

Virgin Media customers can also log into their Virgin Mobile account and submit a case ticket for your issue online, however you won't get a reply as fast as Live chat.

Contacting the Virgin Media customer service team through the Live Chat and through the Virgin mobile account is the way the majority of customers that resolve their complaints use this way of making a complaint.

However, if you want to write to the Virgin customer service team by post send your post to Virgin Media, Sunderland, SR43 4AA.


  • For enquiries and feedback:
  • For press and industry email:
  • For Promotional marketing and sponsorship:


For general feedback, complaints or enquiries:


If you plan to post a letter to Virgin Media, please send it to their head office at:


Virgin Media Head Office
Communications House
Bartley Wood Business Park
Bartley Way
RG27 9UP


For written complaints, please send it to


Virgin Media
PO Box 333
Matrix Court


Virgin Media head office at Bartley Wood Business Park.


Problems tryin to Virgin Media

Virgin Media is a large, multi billion-pound organisation with tens ofthousands of employees and millions of customers. While they do not release any internal statistics, it is not too hard to imagine the huge volume of calls that the company handles on a daily basis.

Your first point of contact will likely be an automated voice menu. Be prepared to wait for a while before you are connected to a human representative and be transferred to the correct department or personnel. Does not make a call when you are rushed for time, especially during peak hours, as you may be required to be on the phone line for a period of time.

You will be subjected to identity verifications, so please remember your personal details. In addition, before calling, organise your thoughts and keep any documents close by to ensure you can provide all the required information accurately and thoroughly at the first time of asking. Please be patient when you are required to go through repeated verifications, or asked to repeat your complaint or request for assistance when you get transferred to a different department. In the long run, maintaining your composure is far more productive to your needs than losing your temper.
If the Virgin Media representatives are unable to provide you with a satisfactory response or service, please request for your case to be escalated to a supervisor or manager. Remember to note down the names of the staff you spoke to as well as details of your conversation for easy reference.
In exceptional cases, you may wish to put your complaint in writing and seek recourse directly with the management at the head office. In such an instance, please send your letter to Virgin Media, P.O. Box 333, Matrix Court, Swansea, SA7 9ZJ.
If the matter remains unresolved, you have the option to seek independent mediation or arbitration with Communications and Internet Services Adjudication Scheme (CISAS) or Ombudsman Service. Read through the requirements and remember to include all relevant information about your complaint to either one of the agencies.

Facing financial difficulties with Virgin Media

If you find yourself in a financially difficult situation, you can always talk to us about how you would like to proceed. We have a team on standby who can implement a variety of options depending on your circumstance, as we’d like to help you as best we can.

You can get in touch by calling 150 from your Virgin Media phone or mobile, or call 0345 454 1111 * from any other phone.

Money Advice Service

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Money Advice Scotland

If you live in Scotland visit to find contact details for debt advice in your local area.

Citizens Advice Northern Ireland

If you live in Northern Ireland, you can email or visit for debt advice. If you’d like to call, a list of Citizens Advice Northern Ireland branches can be found on its website.

Advic eUK

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Citizens Advice

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Step-Change Debt Charity

For debt advice throughout the UK phone visit Step Change.

National Debtline

If you live in England, Wales or Scotland visit for debt advice and information.