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If you're a Virgin Media customer who wants to make a complaint the best way is to use the Virgin Media online chat facility which will get you quick response to your complaint.
Virgin Media customers can also log into their Virgin Mobile account and submit a case ticket for your issue online, however you won't get a reply as fast as Live chat.
Contacting the Virgin Media customer service team through the Live Chat and through the Virgin mobile account is the way the majority of customers that resolve their complaints use this way of making a complaint.
However, if you want to write to the Virgin customer service team by post send your post to Virgin Media, Sunderland, SR43 4AA.
For general feedback, complaints or enquiries: http://www.virginmedia.com/contact-us.html
If you plan to post a letter to Virgin Media, please send it to their head office at:
Virgin Media Head Office
For written complaints, please send it to
Virgin Media head office at Bartley Wood Business Park.
Virgin Media is a large, multi billion-pound organisation with tens ofthousands of employees and millions of customers. While they do not release any internal statistics, it is not too hard to imagine the huge volume of calls that the company handles on a daily basis.
Your first point of contact will likely be an automated voice menu. Be prepared to wait for a while before you are connected to a human representative and be transferred to the correct department or personnel. Does not make a call when you are rushed for time, especially during peak hours, as you may be required to be on the phone line for a period of time.You will be subjected to identity verifications, so please remember your personal details. In addition, before calling, organise your thoughts and keep any documents close by to ensure you can provide all the required information accurately and thoroughly at the first time of asking. Please be patient when you are required to go through repeated verifications, or asked to repeat your complaint or request for assistance when you get transferred to a different department. In the long run, maintaining your composure is far more productive to your needs than losing your temper.
If you find yourself in a financially difficult situation, you can always talk to us about how you would like to proceed. We have a team on standby who can implement a variety of options depending on your circumstance, as we’d like to help you as best we can.
You can get in touch by calling 150 from your Virgin Media phone or mobile, or call 0345 454 1111 * from any other phone.
Money Advice Service
For free, unbiased and easy-to-access money tools, information and advice visit moneyadviceservice.org.uk.
Money Advice Scotland
If you live in Scotland visit moneyadvicescotland.org.uk to find contact details for debt advice in your local area.
Citizens Advice Northern Ireland
If you live in Northern Ireland, you can email email@example.com or visit citizensadvice.org.uk/nireland for debt advice. If you’d like to call, a list of Citizens Advice Northern Ireland branches can be found on its website.
Advice UK centres offer money trouble advice including specialist advice for minority communities and people with disabilities - adviceuk.org.uk.
For advice and information on debt and other topics, visit your local Citizens Advice or go to citizensadvice.org.uk.
Step-Change Debt Charity
For debt advice throughout the UK phone visit Step Change.
If you live in England, Wales or Scotland visit nationaldebtline.org for debt advice and information.