Utilita Info


The Utilita customer helpline contact number should provide you assistance in the following areas.

• Utilita Bill & Payments Complaints Number
• Utilita Energy Switch & Save Contact Info
• Utilita Pay As You Go Energy Advice Number
• Utilita Meter Types Phone No
• Utilita Boilers & Heaters | Utilita Gas & Electricity Moving Home Call Center

Utilita was estblished in 2003 as a gas and electricity supplier focused on serving customers who use prepayment meters.

When opting for Utilitas Smart prepayment tariff a free smart metering system is installed which aims to help customers understand and manage their energy usage.

The kit comes with individual gas and electricity meters that sync to a smart meter within your home. The meter then displays your recent balance and estimates of how many days until you need to next top up.

Utilita reviews

Customers rate Utilita highly on many trust / review sites where customers leave feedback for companies they have used. They gave Utilita reviews and star ratings based on important factors like their customer service, as well as how easy it was to change suppliers and whether they felt they got good value for money.

Reviews and ratings are a good way to see whether customers are satisfied with the services they get, so you know what you can expect if and when you sign up.

How can I contact Utilita?

Telephone: 0844 385 1270. (Lines are open between 8am and 8pm Monday to Friday, 8am to 5pm on Saturday and 9am to 5pm on Sunday).

Online enquiry form: http://www.utilita.co.uk/cs-contact-form/form.php?enq_type=14

Or Facebook or Twitter.

How can I top up my prepayment meter?

Utilitas fast prepayment service allows cutomers to top-up their accounts in the following ways:

- Via the Utilita mobile app
- By phone (automated top-up line: 03452 068 333)
By text 
- By card. If you need a replacement top-up card, click here.
- At a PayPoint Outlet

What do I need to do if I want to change my current provider?

Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click  here to run a price comparison.

Our video guide below explains how hassle-free the switching process is.

Contact Helpline


Calls from mobiles and other networks may vary. You will be connected directly to a Utilita Customer Service agent. Contact helpline is in no way affiliated with Utilita.

News - COVID 19 - How to Limit your exposure and survive.

This situation is going from bad to worse, and its time for us to step in and create an article on how you can minimise the risk of you contracting the pandemic virus COVID-19.


Your home is the safest place, there is no better place to spend most of your time away fron contagion. But you cannot stay here for continuously. Food supplies, work or other circumstances may require you to go outside.


The second you walk out of your door the risk heightens exponentially.
The most highest areas of exposure are people walking and passing near you. Every waft of air you experience when walking past someone is an exceptionally high risk.

Both those oncoming and those walking in the same direction as you.
"Every waft of air you experience when walking past someone is an exceptionally high risk."
Most instances involve proximities where breath vapours can be easily transmitted to you. With approaching pedestrians try to make a wide berth of at least 2 meters when passing.

There is more exposure following closely behind a person. As you walk directly into the stream of microscopic vapours. So If someone in front of you and is walking too slowly pass them as soon as possible, using a wide berth.

If the pedestrian is already walking in front at a swift pace drop far behind them and let them go 5 meters minimum.


avoid public transport during the Corona Outbreak Without a doubt public transport is the number 1 catalyst for virus transference. The reasons being,

a. Close proximity to others
b. Holding poles, pressing stop and door opening buttons.
c. Overcrowding on the underground and mainline trains. We understand that you might need to use public transport but limit the usage as much as you possibly can.


4) I’m sure, by now, you have found most stores to be out of Loo Roll, Eggs and other necessities. Use your memory to think of the most sparsely populated and most recently opened stores as you would have the most luck with these.

Further Utilita info

Switch and save with Energy Monitor

In 2019 Switching your energy supplier is quicker and easier than ever before. We will let you know as soon as there is a cheaper tariff available for you, so you can effortlessly switch and save money on your energy bill.

What happens if my energy supplier goes bust?

It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.

As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to the Ofgem safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.

All UK energy suppliers are regulated by Ofgem.

In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.

Mail to


All problems & issues will be emailed directly to the appropriate departments. Fill in the form and state the nature of your enquiry.


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