Destinations
Customer Helpline Number

TrainLine Destinations Info

The TrainLine Destinations customer helpline contact number should provide you assistance in the following areas.

• The Train Line - Leeds Customer Contact
• The Train Line - Newcastle Customer Service Center
• The Train Line - Sheffield UK Support Number
• The Train Line - Devon Adviceline
• The Train Line Derby Complaints Number

Train Arrival Information and Departure times

Travelling on the Day Before travelling please ensure you check the live travel information. This provides an overview of how each Train Operator's trains are running across the rail network. This can be especially useful at times of last minute disruption (e.g. broken down train)

Live train information covers the following categories

• Expected departure/arrival times
• Live progress of your route whilst in transit
• All delays that may affect your service
• For platform numbers to be shown as soon as they are allocated

Collecting tickets from a self-service ticket machine

All tickets should be ready for collection within 15 minutes of booking them. The tickets are available to collect at any time prior to travel.

For collection, the following requirements are needed:

• Debit/Credit card used to make the booking (for some bookings any card can be used - you will be notified before paying for the tickets what is required.)
• Ticket Collection Reference issued when the booking was made. Find out where you can find your collection reference


At the Machine:

• 1. Tap collect at the ticket machine.
• 2. Insert the card used to buy tickets, or if paid with PayPal use any card.
• 3. Type in the collection reference and wait for the tickets to be printed.

Contact Helpline

Please refer to Official Destinations website here. for call charges. You will be connected directly to a TrainLine Destinations customer service agent. Contact helpline is in no way affiliated with TrainLine Destinations.

News - Do you know the risks of living near a mobile tower?

Published 10 October 2020

Do you live near one of these? Research suggests energy pulses from the towers can be damaging to human cell growth & can increase your risk of developing cancer.

We are used to seeing mobile towers as tall pylon / crane-like structures in the middle of fields & unpoplulated areas.

Now they have have been redesigned and are poping up in our neighbourhoods & streets all over of the UK. They are smaller mobile masts also known as Monopoles.

H.E.S.E's Dosimetry department have concluded that living next to one will mean that your house will be flooded with microwave antenna energy 24/7.

Effects on human cell structure & DNA

H.E.S.E (Human Ecological Social Economic) are electromagetic health experts that state 'Radiation from masts are more dangerous than phones and wifi devices since pulses of continuous irradiation are emitted at high strength 24/7'

Residents living nearby have no say in the matter of whether or not a mast is constructed in close proximity to their homes.

Whilst mobile operators have targets to achieve greater coverage, they are setting masts up in close proximity to homes without conducting sufficient if not any research on safe limits of exposure.

We urge you to conduct your own research, write to the operator of the mast, be it EE, 02 or Voda for exposure readings of your location and if possible buy an EMF reader to see how strong the pulses actually are.

Further TrainLine Destinations info

Use Mobile tickets with The Trainline

Alterations, Refunds & Cancellations

Most train companies offer compensation if the train that you were travelling on is delayed by more than half an hour. If such a situation occurs whilty on your journey you should claim directly with the train company concerned.

Unfortunately compensation isn't often paid if the disruption was notified way ahead of time, or if an emergency schedule was in operation. So compensation might not get paid for circumstances outside the rail network's control.

Please contact The Train Line for further assistance with your claim and further information into the rail networks policies.

Are you no longer travelling on all/part of my journey or want to change the date/time of departure? Advance Single tickets are the most low lost ticket available but are not refundable. You can make changes to the date & time of travel so long as you stick to the original route. Also Off-Peak, Anytime & Super Off-Peak tickets are available to give you more flexibility with the time that you travel. If plans to your schedule change, you can simply request a refund online via the login portal 'My booking'.

Published 05 July 2020