The Train LineCustomer Service Contact
24 hour UK service
Best calling hours
The Train-Line customer helpline contact number should provide you assistance in the following areas.
• The Train Line UK -Tickets & Planner Phone No
• The Train Line Cancellations Helpline
• The Train Line Ticket Refunds Adviceline
• The Train Line Student Discounts & Promo Codes Directory
• The Train Line Birmingham - Manchester - London Technical Help
Travelling on the Day Before travelling please ensure you check the live travel information. This provides an overview of how each Train Operator's trains are running across the rail network. This can be especially useful at times of last minute disruption (e.g. broken down train)
Live train information covers the following categories
All tickets should be ready for collection within 15 minutes of booking them. The tickets are available to collect at any time prior to travel.
For collection, the following requirements are needed:
At the Machine:
Simply Call the number above to obtain the Train-Line contact helpline.
Calls from mobiles and other networks may vary. You will be connected directly to a Train-Line Customer Service agent. Contact helpline is in no way affiliated with Train-Line.
Most train companies offer compensation if the train that you were travelling on is delayed by more than half an hour. If such a situation occurs whilty on your journey you should claim directly with the train company concerned.
Unfortunately compensation isn't often paid if the disruption was notified way ahead of time, or if an emergency schedule was in operation. So compensation might not get paid for circumstances outside the rail network's control.
Please contact The Train Line for further assistance with your claim and further information into the rail networks policies.
Are you no longer travelling on all/part of my journey or want to change the date/time of departure? Advance Single tickets are the most low lost ticket available but are not refundable. You can make changes to the date & time of travel so long as you stick to the original route. Also Off-Peak, Anytime & Super Off-Peak tickets are available to give you more flexibility with the time that you travel. If plans to your schedule change, you can simply request a refund online via the login portal 'My booking'.
All problems & issues will be emailed directly to the appropriate departments. Fill in the form and state the nature of your enquiry.
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