Train-Line Info

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The Train-Line customer helpline contact number should provide you assistance in the following areas.

• The Train Line UK -Tickets & Planner UK Support Number
• The Train Line Cancellations Services
• The Train Line Ticket Refunds Customer Contact
• The Train Line Student Discounts & Promo Codes Help Centre
• The Train Line Birmingham - Manchester - London Complaints Number

Train Arrival Information and Departure times

Travelling on the Day Before travelling please ensure you check the live travel information. This provides an overview of how each Train Operator's trains are running across the rail network. This can be especially useful at times of last minute disruption (e.g. broken down train)

Train Line Network

Live train information covers the following categories

  • Expected departure/arrival times
  • Live progress of your route whilst in transit
  • All delays that may affect your service
  • For platform numbers to be shown as soon as they are allocated

Collecting tickets from a self-service ticket machine

All tickets should be ready for collection within 15 minutes of booking them. The tickets are available to collect at any time prior to travel.

For collection, the following requirements are needed:

  • Debit/Credit card used to make the booking (for some bookings any card can be used - you will be notified before paying for the tickets what is required.)
  • Ticket Collection Reference issued when the booking was made. Find out where you can find your collection reference
  • Train Ticketing

    At the Machine:

  • 1. Tap collect at the ticket machine.
  • 2. Insert the card used to buy tickets, or if paid with PayPal use any card.
  • 3. Type in the collection reference and wait for the tickets to be printed.

Contact Helpline

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Calls from mobiles and other networks may vary. You will be connected directly to a Train-Line Customer Service agent. Contact helpline is in no way affiliated with Train-Line.

NEWS - No Deal Brexit & Trans-European calls

Mobile phone roaming charges face immediate rise after second 'flextension' on OCT 31

Mobile roaming charges face an immediate hike if there is a No Deal Brexit, the government has confirmed.

Tory ministers are revoking the EU law which guarantees UK citizens pay the same for using their phone on the Continent as they do at home. That will leave mobile phone firms free to hike costs whenever they like after the UK leaves. Guaranteed free roaming launched across the EU just 20 months ago - and meant big savings. But that guarantee will be scrapped if there is no deal, thanks to an obscure law laid before Parliament this week. What is a No Deal Brexit? 21 ways you'll be affected if UK leaves EU with no deal The move will leave mobile phone firms free to hike costs whenever they like. Brexit: Corbyn offers to help Theresa May PASS a deal - what's changed and why MPs are furious.

The current system caps the costs charged between EU and UK phone operators, letting them pass on the savings to customers. But the Mobile Roaming (EU Exit) Regulations admit these caps will have no legal force if there is no Brexit deal. That means phone giants could see their wholesale costs spiral, making roaming packages unaffordable and forcing them to push up costs, the government warns. Under the new rules, customers will still be prompted once they've spent £45 to prevent massive accidental bills. Travellers will also be prompted when they've hit 80% and 100% of their data allowance. But it will spell the end of 'guaranteed' free roaming across the EU, notes on the new law admit. Brexit: Theresa May flies into Brussels to beg for help after Tusk's 'hell' jibe

Costs are kept down by capping charges between different phone firms - but these caps would have no legal force after Oct 31st. Alex Neill of consumer group Which? told HuffPost UK: Any return to sky-high charges for using mobile phones abroad would be a bitter blow for millions of consumers. The government should seek to avoid these charges by securing a deal with the EU. But if that is not the outcome, companies must be absolutely clear about any extra charges their customers could be facing.

Back when warnings first emerged about an end to roaming, the government insisted firms would not hike charges because of market competition. But MoneySavingExpert revealed last week that just two out of 12 major UK phone firms have guaranteed to keep free roaming in a No Deal Brexit . Most said they had no plans to raise charges - but stopped short of giving a cast-iron guarantee. Consumer groups lobbied the government to keep roaming free by law.

But after 'careful consideration' the government did not agree, because it would pass all the costs on to phone firms. That, in turn, could have pushed up the cost of mobile phone tariffs overall to compensate, an explanatory note to the new law says. Shadow Brexit minister Jenny Chapman said: These proposals prove that it will be holidaymakers and businesses that are forced to pay the price for this government's incompetence. It's unacceptable that these plans have been snuck out.

'Tory Ministers need to start being straight with the British public about the consequences of a No Deal Brexit and take it off the table once and for all.' Shadow Brexit minister Jenny Chapman said: 'It will be holiday makers and tans european businesses that will be forced to pay the price for the government's incompetence'

The anti-Brexit group Best For Britain branded the fiasco the 'Last Days of Roam' and claimed business travellers could be forced to pay £778 more per month. Lib Dem MP Layla Moran said: The cost of a hard Brexit on British travellers is becoming abundantly clear.

Further Train-Line info

Further Train-Line info

Use Mobile tickets with The Trainline

Alterations, Refunds & Cancellations

Most train companies offer compensation if the train that you were travelling on is delayed by more than half an hour. If such a situation occurs whilty on your journey you should claim directly with the train company concerned.

Unfortunately compensation isn't often paid if the disruption was notified way ahead of time, or if an emergency schedule was in operation. So compensation might not get paid for circumstances outside the rail network's control.

Please contact The Train Line for further assistance with your claim and further information into the rail networks policies.

Are you no longer travelling on all/part of my journey or want to change the date/time of departure? Advance Single tickets are the most low lost ticket available but are not refundable. You can make changes to the date & time of travel so long as you stick to the original route. Train Stations Also Off-Peak, Anytime & Super Off-Peak tickets are available to give you more flexibility with the time that you travel. If plans to your schedule change, you can simply request a refund online via the login portal 'My booking'.

Mail to

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All problems & issues will be emailed directly to the appropriate departments. Fill in the form and state the nature of your enquiry.


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