trainline Customer Service Contact

The Train Line
Customer Helpline Number

24 hour UK service
Best calling hours
Mon-Fri 09:00-18:00
Train-Line

Train Line Info

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The Train Line customer helpline contact number should provide you assistance in the following areas.

• The Train Line UK -Tickets & Planner Advice Number
• The Train Line Cancellations Customer Service Center
• The Train Line Ticket Refunds Helpdesk
• The Train Line Student Discounts & Promo Codes Support
• The Train Line Birmingham - Manchester - London Technical Help

Train Arrival Information and Departure times

Travelling on the Day Before travelling please ensure you check the live travel information. This provides an overview of how each Train Operator's trains are running across the rail network. This can be especially useful at times of last minute disruption (e.g. broken down train)

Train Line Network

Live train information covers the following categories

  • Expected departure/arrival times
  • Live progress of your route whilst in transit
  • All delays that may affect your service
  • For platform numbers to be shown as soon as they are allocated

Collecting tickets from a self-service ticket machine

All tickets should be ready for collection within 15 minutes of booking them. The tickets are available to collect at any time prior to travel.

For collection, the following requirements are needed:

  • Debit/Credit card used to make the booking (for some bookings any card can be used - you will be notified before paying for the tickets what is required.)
  • Ticket Collection Reference issued when the booking was made. Find out where you can find your collection reference
  • Train Ticketing

    At the Machine:

  • 1. Tap collect at the ticket machine.
  • 2. Insert the card used to buy tickets, or if paid with PayPal use any card.
  • 3. Type in the collection reference and wait for the tickets to be printed.

Contact Helpline

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Please refer to Official The Train Line website here. for call charges. You will be connected directly to a Train Line customer service agent. Contact helpline is in no way affiliated with Train Line.

NEWS - Meghan Markle is the most beautiful royal - Even more than Kate Middleton - experts claim

It's been a year now that Meghan Markle became a bonafide member of the Royal Family. Now an expert has revealed that Meghan Markle is the most beautiful female royal, beating Kate Middleton, Princess Beatrice and Princess Eugenie.

Meghan Markle is more beautiful than Kate Middleton, according to a scientific study of Britain's A-list princesses. A mathematical method once used by ancient Greeks reveals the 38-year old American born beauty has a face even more perfect than Kate's, and any other British royal of her generation.

Prince Harry's wife was found to be 87.4 per cent accurate to the Golden Ratio of Beauty Phi. Her eyes, eyebrows, nose, lips, chin, jaw and facial shape were measured and came closest to the Greeks' idea of physical 'perfection'. The Duchess of Cambridge, also 38, was beaten into second place with a rating of 86.8

Source: By Emily Hodgkin - Express

Further Train Line info

Use Mobile tickets with The Trainline

Alterations, Refunds & Cancellations

Most train companies offer compensation if the train that you were travelling on is delayed by more than half an hour. If such a situation occurs whilty on your journey you should claim directly with the train company concerned.

Unfortunately compensation isn't often paid if the disruption was notified way ahead of time, or if an emergency schedule was in operation. So compensation might not get paid for circumstances outside the rail network's control.

Please contact The Train Line for further assistance with your claim and further information into the rail networks policies.

Are you no longer travelling on all/part of my journey or want to change the date/time of departure? Advance Single tickets are the most low lost ticket available but are not refundable. You can make changes to the date & time of travel so long as you stick to the original route. Train Stations Also Off-Peak, Anytime & Super Off-Peak tickets are available to give you more flexibility with the time that you travel. If plans to your schedule change, you can simply request a refund online via the login portal 'My booking'.

Mail to

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All problems & issues will be emailed directly to the appropriate departments. Fill in the form and state the nature of your enquiry.


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