The Ombudsman customer helpline contact number should provide you assistance in the following areas.
• Ombudsman Services Customer Relations
• Financial Ombudsman Customer Support
• Legal Ombudsman Advice Number
• Ombudsman Consumer Services Help
• Ombudsman - Impartial Legal Advisors Helpline
Got an unresolved dispute with a company? An ombudsman could help. Find out what an ombudsman is, how it can help you and how to make a successful complaint.
Try to resolve the dispute by explaining your problem and what you want done about it. If the company has its own internal complaints procedure, follow it.
If the company refuses to do what you ask to sort out the problem, ask for a ‘letter of deadlock’ to show you have done all you can to resolve the complaint.
If the company fails to respond to this final letter within a reasonable period of time (say, 14 days), you can take your complaint to the ombudsman.
Contact the ombudsman to find out how to submit a complaint.
Different ombudsmen have different procedures – some may ask you to fill out a complaint form, while for others you need only write a letter outlining your problem.
If it’s the latter make sure you include the following information:
To find out more about what an Ombudsman is and what it does, watch this short video from the Financial Ombudsman.
The ombudsman will look at the evidence provided by both sides. It might contact you for more information, but there isn’t a hearing, as there is with a court case.
Once the ombudsman has made its decision it will write to you and the company with details of the ‘award’.
If the award is in your favour (the ombudsman agrees with your complaint), this will include details of what the company must do to put things right.
Which? has launched a campaign to make complaints count in public services.
Research carried out by Which? reveals a third of people who have experienced a problem with public services in the past year didnt complain, with key reasons being not knowing who to complain to and thinking that it wouldnt be worth the effort.
The ‘Make complaints count’ campaign is calling on the government to pledge to be the champion of patients, parents and all users of public services.
Make your voice heard - sign your name and share your experiences.
Please refer to Official Ombudsman website here. for call charges. You will be connected directly to a Ombudsman customer service agent. Contact helpline is in no way affiliated with Ombudsman.
We are currently experiencing higher than expected demand for our service which has caused an increase in our usual case handling time of six to eight weeks. We anticipate cases will be resolved within 10 to 12 weeks of receipt of supporting information from both parties. We apologise for any inconvenience this may cause.
The best way to contact us is by phoning us.
Phone: 0330 440 1614
Fax: 0330 440 1615
Textphone: 0330 440 1600
Our phone lines are open Monday to Friday from 9am until 5pm. We close at the weekends, on bank holidays and between Christmas and New Year.
03 numbers, introduced by Ofcom are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same or less than calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.
If you need to write to us, you can do so using the following address:
Ombudsman Services: Communications
PO Box 730
Alternatively you can email us.
All problems & issues will be emailed directly to the appropriate departments. Fill in the form and state the nature of your enquiry.
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