National Express CoachesCustomer Service Contact
24 hour UK service
Best calling hours
The NationalExpress-Coaches customer helpline contact number should provide you assistance in the following areas.
• National Express Coach Bookings Helpline
• National Express London To Stanstead Help Centre
• National Express Bus Timetable Support
• National Express Coach Cancellations / Refunds Advice Number
National Express is a British Transport company which operates buses, trams, and trains.
|National Express||Phone Number|
|Head Office||The number above|
|Delivery Enquiries||The number above|
|Complaints||The number above|
National Express is a multinational public transport company that operates bus, coach, rail and tram services in the UK, USA, Canada, Spain, Portugal, Morocco as well as long-distance coach journeys across Europe. The National Express headquarters are based in Birmingham, the company has 40,000 employees. It owns many other companies including Scottish Citylink, who operate in Scotland, Eurolink, a long distance coach company operating in 500 destinations and East Midlands Airport. The company itself is famous for its cheap prices, including fares from £6 one way to a number of destinations around the UK, and one way to Paris for £37. For more information on fare prices call or check the National Express website.
|Head Office Address||Opening Hours|
|National Express House
National Express coaches travel all over the nation however, there are number of destinations where the coach agency travel to the most. These places are ;
National Express are mostly used by many Brits and international people to travel to and from airports in the UK. As getting to airports in the UK is quite expensive if you do not have a car, many prefer to take the bus or the coach. The most popular airports the National Express service are;
As London is the capital of the United Kingdom, its not surprise to learn that the capital is one of the most popular travel destinations for the National Express. With a few coach station hubs based in London, the national express are often found making regular trips to and from the biggest city in Europe. The National Express will make dozens of trips to and from London every day and even put on extra coach services when there are special events on in the capital ( for example, extra coach services were supplied during the 2012 Olympics in London).
Being the second largest city in the UK, Birmingham is a popular destination for the National Express. Its no surprise either that National Express have also based their headquarters in Birmingham. Birmingham is located in the middle of England and this makes the city fairly accessible to other parts of the country. Birmingham also has a thriving shopping industry and its even easier to go shopping in Birmingham with their daily buses to and from the city.
The National Express offers a variety of different coachcards to customers. Each card is designed to suit the needs of each individual to make their travel experience more enjoyable and affordable. The types of cards available are;
The national express also offer reasonable hotel deals in association with booking.com. This is to allow passengers find a place to rest their head without the worry and hassle of finding a place to stay in a new town.
With the National Express you can find ;
National Express also provide rail tickets with an online company known as C2C-Online who provide train tickets on National Expresss behalf. If you need to make a rail connection via your journey with National Express, then you are entitled to discounts.
In 1972, the National Bus Company decided to bring its scheduled coach services run by regional bus companies to just one brand. Initially named National, the National Express brand was first used in 1974. Services continued to operate under their individual names. During the 1980s, National Express was forced to undergo a management buyout, but after this financial performance began to deteriorate, so as a consequence a new management team took over the company in 1991. By 1992, the company was performing better so it debuted on the London Stock Exchange. The company continued to perform well until 2009, as flights became cheaper and trains expanded their network, it began to struggle. As a result of this, National Express was available to buy. A number of shareholding companies including the Spanish Cosmen family put a bid in, but this was later withdrawn. Fellow bus company Stagecoach group also made an offer, but again this did not proceed. In late 2009, National Express announced that it intended to raise the money needed through shares. To find out more about National Express, go to their website.
The National Express have provided their customers with a range of useful tools to help their journeys run smoother and faster. The types of tools that are available to customers include ;
- Allows customers to change and amend any tickets with National Express.
If you lose your luggage or an item whilst traveling with National Express, then you can contact the station you last visited to see if anything has been handed into the lost and found section. You can call using the number at the top of the page and lines are open 24/7, 7 days a week.
If you have a disability or have an issue with movement, its recommended you call the National Express to make arrangements prior your journey.
If you are travelling with children or a baby who is under the age of 3, you can travel free of charge however if they are over the age of 3, they are subject to fares for young adults. It is recommended you bring a baby car seat to ensure your childs safety.
If you are disabled and require a highspeed power chair, you may still travel with National Express but it is required you contact the company before hand so arrangements can be made at least 36 hours before hand. If you do not do this, you could be denied access to the bus and lose your ticket.
Do National Express have any offers for Students?
Do National Express coaches have disabled access?
Can you travel with your pet on National Express?
Are National Express coaches air conditioned?
Do National Express coaches have wifi?
National Express do offer a 25% discount for students with an NUS card. NUS cards cost around £10, and offer hundreds of discounts throughout stores in the UK.
Many modes of transport with National Express have wheelchair access. Its best to ring the company on the number above before you travel to arrange access and seating, as well as storage for a wheelchair or scooter. National Express also welcome trained service dogs on board if they help with your care. They also offer a disabled coachard, which for £10 a year saves 1/3 off of travel for that year. For more information on this card, ring the number above.
Apart from assitance dogs who help with care, no other animals may be carried on to National Express services
90% of National Express coaches are fitted with air conditioning.
The majority of National Express coaches have wifi on board, ring the number above to enquire about this service on your upcoming journey.
Simply Call the number above to obtain the NationalExpress-Coaches contact helpline.
Calls may cost more from mobiles and other networks. You should be aware that you will not be connected directly to a NationalExpress-Coaches Customer Service agent. Contact helpline is in no way affiliated with NationalExpress-Coaches.
We are determined to provide you with the right support and help to deal with your query. And to ensure you get in touch with the right person to help you we have provided contact details for all our main businesses.
If you have an enquiry about using one of our services please ensure you contact the appropriate customer service team in each business. The customer service teams can access the ticket and travel information needed to deal with your query.
For tickets, help with an existing booking and information about our coach services visit: www.nationalexpress.com
Use our online help centre to get answers to frequently asked questions or send an email: www.nationalexpress.com/help
Note: Calls to this number cost 5p/min plus your telephone companys access charge.
Note: Calls to this number are charged at local rate.
Write to us at:
National Express UK Coach Customer Number
National Express House
You can also write to Tom Stables, National Express UK Coach Managing Director at:
National Express UK Coach
National Express House
For information about our bus services visit: www.nxbus.co.uk
Send an email to us using the bus online contact form
Talk to us, good or bad. We want to hear from you.
Please note this number should only be used for enquiries about the local bus services in the West Midlands, Coventry and Dundee, as well as the Midland Metro tram.
The team on this number cannot deal with enquiries about National Express coach services.
Write to us at:
National Express UK Bus Customer Relations
51 Bordesley Green
All problems & issues will be emailed directly to the appropriate departments. Fill in the form and state the nature of your enquiry.
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