Dartford Crossing24 hour UK service
Customer Service Contact
Best calling hours
The Dart Charge customer helpline contact number should provide you assistance in the following areas.
• Dartford Appeals Support
• Dart Charge Fine Help Centre
• Dart Charge HGV Tariffs Advice Number
• Dart Charge Cars & Motorbike Customer Relations
• Dartford Bridge Charge Operating Times | Dartford Vehicle Codes | Dartford Tunnel Enquiry
Dartford toll fees were increased by 50p when the new ANPR (Automatic Number Plate Reader) system was introduced back in 2014. The current 2019 Dart Charge fees are as follows:
You can save money by setting up a Dart Charge account, reducing charges to:
Calls may cost more from mobiles and other networks. You should be aware that you will not be connected directly to a Dart Charge Customer Service agent. Contact helpline is in no way affiliated with Dart Charge.
When your vehicle crosses either the Bridge or Tunnel your number plate is read & stored by an ANPR device. You then have until midnight the following day to pay the toll charge. Payments can also be made long in advance before making the crossing.
To increase the time threshold that you have to pay, you can try enrolling with a company called Dartsave. If you are registered to Dartsave you have up to 21 days after crossing to make the payment of £2.50. An e-mail reminder will also be sent to you to make the payment.
If you forget to pay the Dart Charge on time, you will get a £70 fine, which reduces to £35 if paid within a 14 day period. If you fail to pay within 14 days, it goes up to £105.
This fine applies to seperate crossings made by tunnel or bridge per day, so if you make a return trip and forget to pay for both legs of the trip, you could be liable for a total fine of £210 for that one day.
If you think your penalty charge notice (PCN) is wrong, you may be able to make a Dart Charge appeal to an independent tribunal. Make sure you reply to all PCN's within 28 days.
All problems & issues will be emailed directly to the appropriate departments. Fill in the form and state the nature of your enquiry.
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