axa Customer Helpline Number

AXA Policies

Customer Service Contact
24 hour UK service
Best calling hours
Mon-Fri 09:00-18:00
AXA-Policy

AXA Policy Info

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The AXA Policy customer helpline contact number should provide you assistance in the following areas.

• AXA Car Insurance Policy Customer Assistance
• AXA Home Insurance Policies Contact Info
• AXA Travel Policy Customer Service Number
• AXA Policy Null & Void Complaints Number
• Helpdesk

How To Get AXA Customer Support help?

AXA Customer Assistance

0800 132 203

Timings: Weekdays (8am to 8pm)

Saturday and Bank Holidays (9am to 5pm)

If facing issues regarding your claim or your health insurance, you can get support from the AXA customer support team. Sometimes when you are unable to get your question solved on the official website, you always have an option to contact the dedicated customer support team.

AXA Insurance Customer Service

0800 132 203

AXA is an insurance firm which is headquartered in Paris. The company was founded by Claude Bébéar in 1817. The company has its operations in 59 countries and provides services to 103 million customers around the world. The company is a conglomerate of different businesses operational in five regions North America, Africa, Asia Pacific region, Western Europe and Middle East. In U.K AXA works under number of subsidiaries: AXA Insurance, AXA PPP Healthcare, AXA Investment managers, AXA Sun Life and AXA Wealth.

The major services provided by AXA are:

  1. Insurance
  2. Financial Services
  3. Investment Management

AXA Insurance Customer Service UK, Axa Business insurance, car insurance contact number, axa insurance telephone number, Car Insurance Reviews

Related:

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Contact Aviva Car Insurance

Ways to get in touch with AXA Customer Relations?

The company provides various options to get in touch with their customer support team. You can either call at their helpline number or write at their postal address. AXA makes sure that your issue gets resolved quickly which also helps them to maintain a good relation with the customers.

Write at:

AXA PPP healthcare

PO Box 428

Tunbridge Wells

TN2 9ND

First Healthcare

For more queries, Click Here

Frequently Asked Questions

Does my policy allow me to drive someone elses car?

You can check Section 5 of your car insurance certificate. If the certificate includes the sentence: The policyholder only may also drive a car not owned by them or hired to them under a hire purchase agreement and which is not used in connection with the motor trade then you can drive someone elses car.

Following things are to be remembered while driving someone elses car:

  • The car must have a valid insurance and can only be driven in U.K.
  • The car can only be driven by the policyholder and not the named drivers.
  • If you drive another car regularly, adding it as a temporary additional vehicle in your AXA Account will increase the cover from third party only.

Contact Helpline

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Please refer to Official AXA Policies website here. for call charges. You will be connected directly to a AXA Policy customer service agent. Contact helpline is in no way affiliated with AXA Policy.

NEWS - No Deal Brexit & Trans-European calls

Mobile phone roaming charges face immediate rise after second 'flextension' on OCT 31

Mobile roaming charges face an immediate hike if there is a No Deal Brexit, the government has confirmed.

Tory ministers are revoking the EU law which guarantees UK citizens pay the same for using their phone on the Continent as they do at home. That will leave mobile phone firms free to hike costs whenever they like after the UK leaves. Guaranteed free roaming launched across the EU just 20 months ago - and meant big savings. But that guarantee will be scrapped if there is no deal, thanks to an obscure law laid before Parliament this week. What is a No Deal Brexit? 21 ways you'll be affected if UK leaves EU with no deal The move will leave mobile phone firms free to hike costs whenever they like. Brexit: Corbyn offers to help Theresa May PASS a deal - what's changed and why MPs are furious.

The current system caps the costs charged between EU and UK phone operators, letting them pass on the savings to customers. But the Mobile Roaming (EU Exit) Regulations admit these caps will have no legal force if there is no Brexit deal. That means phone giants could see their wholesale costs spiral, making roaming packages unaffordable and forcing them to push up costs, the government warns. Under the new rules, customers will still be prompted once they've spent £45 to prevent massive accidental bills. Travellers will also be prompted when they've hit 80% and 100% of their data allowance. But it will spell the end of 'guaranteed' free roaming across the EU, notes on the new law admit. Brexit: Theresa May flies into Brussels to beg for help after Tusk's 'hell' jibe

Costs are kept down by capping charges between different phone firms - but these caps would have no legal force after Oct 31st. Alex Neill of consumer group Which? told HuffPost UK: Any return to sky-high charges for using mobile phones abroad would be a bitter blow for millions of consumers. The government should seek to avoid these charges by securing a deal with the EU. But if that is not the outcome, companies must be absolutely clear about any extra charges their customers could be facing.

Back when warnings first emerged about an end to roaming, the government insisted firms would not hike charges because of market competition. But MoneySavingExpert revealed last week that just two out of 12 major UK phone firms have guaranteed to keep free roaming in a No Deal Brexit . Most said they had no plans to raise charges - but stopped short of giving a cast-iron guarantee. Consumer groups lobbied the government to keep roaming free by law.

But after 'careful consideration' the government did not agree, because it would pass all the costs on to phone firms. That, in turn, could have pushed up the cost of mobile phone tariffs overall to compensate, an explanatory note to the new law says. Shadow Brexit minister Jenny Chapman said: These proposals prove that it will be holidaymakers and businesses that are forced to pay the price for this government's incompetence. It's unacceptable that these plans have been snuck out.

'Tory Ministers need to start being straight with the British public about the consequences of a No Deal Brexit and take it off the table once and for all.' Shadow Brexit minister Jenny Chapman said: 'It will be holiday makers and tans european businesses that will be forced to pay the price for the government's incompetence'

The anti-Brexit group best For Britain branded the fiasco the 'Last Days of Roam' and claimed business travellers could be forced to pay £778 more per month. Lib Dem MP Layla Moran said: The cost of a hard Brexit on British travellers is becoming abundantly clear.

Further AXA-Policy info

Further AXA Policy info

How to find out if I am covered to drive other cars before I buy the policy?

The company will inform you after you get a car insurance quote if you are covered to drive other cars. You can also check the Section 5 of your car insurance certificate, if it includes the sentence: The policyholder only may also drive a car not owned by them or hired to them under a hire purchase agreement and which is not used in connection with the motor trade then you can drive other cars.

What is the criteria for refund if I cancel my car insurance?

The refund amount may vary depending on when you cancel the insurance and if there is any claim on your policy. The criteria for a refund is mentioned below:

Cancellations following a claim: There will be no refunds if there is any claim on your policy and you will have to pay the full premium for the year.

Cancellations within 14 days: You have two options to cancel your car insurance within 14 days of the start date:

  • You can cancel the policy back to the start date. The company will return your payment in full, except for any non-refundable credit card fees.
  • Alternatively, the company can cover you for 14 days. If you cancel during this time,the company will return your payment for cover after the cancellation date.

Cancellations after 14 days:You can cancel your car insurance after 14 days from the starting date. The cancellation charges will be £52.50.

How to cancel my AXA car insurance policy?

If you want to cancel after the renewal invitation is sent:

Your renewal invitation will include the details on what to do if you dont want to renew your car insurance. You can also log in to your AXA Account to find out how to decline your renewal.

If you want to cancel before the renewal invitation is sent:

You can contact AXA helpline team on 0330 024 1158. For further queries you can click on the link: Find out more about cancellations and refunds

Can I change the car details on my policy online?

Yes, you can change the car or car details on your policy using AXA Account.

Related Equifax Customer Assistance

To change the car details on your policy follow the instructions mentioned below:

  • Login to AXA Account
  • Click on change link next to your car.
  • Follow the onscreen instructions.

TIP: Changing the details may result in your insurance premium rising or going down.

Can I take a courtesy car abroad?

Courtesy cars may only be used in England, Wales or Scotland. Youll only be insured to drive your own car overseas.

Can I claim on my car insurance if my car is hit by an uninsured driver?

If you have a comprehensive car insurance, your accidental damage of the car will be covered no matter who caused the accident. If the car is insured by a third party insurance, then the company will not be able to repair the car.

Things required at the time of claim are mentioned below:

  • Other car drivers registration.
  • Make and model of his/her car.

How to make a complaint about AXA car insurance?

Complaints about your car insurance policy: You can contact AXA car insurance customer service at:

Phone: 0330 024 1158

Email: complaints@axainsurance.com

Write to: AXA Insurance, Complaint Resolution Team, PO Box 925, 9 Fudan Way, Stockton-On-Tees, TS19 1NL.

Complaints about your car insurance claim:

Phone: 01892 507158

Email: complaints.resolution@axaclaims.com

Write to: AXA Motor Claims, PO Box 239, Tunbridge Wells, Kent, TN2 9BL.

How to make a complaint about AXA home insurance?

Complaints about your home insurance policy: You can contact AXA home insurance customer service at

Phone: 0330 024 1235

Email: complaints@axainsurance.com

Write to: AXA Insurance, Complaint Resolution Team, PO Box 925, 9 Fudan Way, Stockton-On-Tees, TS19 1NL.

Complaints about your home insurance claim:

Phone: 0330 024 6841

Email: householdcomplaints@axa-insurance.co.uk

Write to: Home Claims, AXA Insurance, Household Customer Relations Team, PO Box 300, Lancaster, LA1 1GB.

How to make a complaint about AXA travel insurance?

Complaints about your travel insurance policy: You can contact AXA travel insurance customer service at

Phone: 0330 024 1307

Email: complaints@axainsurance.com

Write: AXA Insurance, Complaint Resolution Team, PO Box 925, 9 Fudan Way, Stockton-On-Tees, TS19 1NL.

Complaints about your travel insurance claim:

Phone: 01473 388314

Email: lifestyleClaimComplaints@axa-insurance.co.uk

Write to: Travel Claims, AXA Insurance, Lifestyle Complaints Team, 1st Floor, Civic Drive, Ipswich, IP1 2AN.

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ESA Customer Assistance

How will I know when my policy is due for renewal?

AXA will email you at least 21 days before your insurance is due for a renewal.

How to make a car windscreen claim?

To make a car windscreen claim follow the steps mentioned below:

  • You can log in to your AXA Account > click Make a claim and follow the onscreen instructions.
  • You can book an appointment with the repairer at www.autoglass.co.uk/axa
  • You can also call at 0330 024 1306 (24*7).

What happens if the accident was my fault?

If you have AXA comprehensive insurance cover, the company will pay for any loss, damage or injury to you and anyone else involved in the accident.

How to cancel my AXA home insurance policy?

You can check your home insurance renewal invitation that includes the details on what to do if you do not want to renew the policy. You can also log in to your AXA Account to find out more details on declining the renewal.

How can I view my payments?

To view your payments follow the steps mentioned below:

  • Login to your AXA Account > choose the policy for which you want to check payments.
  • If you pay all in one go: check your premium in the Insurance Schedule.
  • If you pay monthly by direct debit: you can find the details in the Motor Payment schedule.

How to update my bank or credit card details?

To update your bank details follow the steps mentioned below:

  • Login to your AXA Account > choose the policy you want to update.
  • After selecting the policy click on payment details section and there you can update your details.

What to do if I do not want to renew my car insurance from AXA?

You can check your renewal invitation report which contain details on how to cancel your car insurance renewal. Also you can log in to your AXA Account

Mail to

@

All problems & issues will be emailed directly to the appropriate departments. Fill in the form and state the nature of your enquiry.


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