o2 Customer Helpline Number

02 Telefonica Mobile Solutions
Customer Service Contact

24 hour UK service
Best calling hours
Mon-Fri 09:00-18:00
Premium Rate Connection Service. All Help calls are capped at the rate of £1.53 from a BT landline. Calls cannot exceed this amount from a BT landline. Calls from mobiles and other networks may vary. Official site is here. Simply call the number above to obtain the UK telephone number for the 02 Telefonica Mobile Solutions Customer service team.

02 Telefonica Info


The 02 Telefonica customer helpline contact number should provide you assistance in the following areas.

• 02 Telefonica Customer Relations
•Global Advertising Solutions Customer Support
• Telefonica UK Customer Service Helpline Services
• Customer Care

O2 Customer Service Customer Relations

The direct contact number for O2 can be found in the public domain or on their official website.

Do you have a problem with an O2 device?
Are you struggling to find signal in your area?
Has your phone been lost or stolen?
The O2 customer service contact number can help you with any problems you may have.

Who are O2?

O2 is a telecommunications provider in the UK. It is the second largest mobile provider in the UK. O2 has a network of own brand stores, a dedicated website and also sells through independent retailers such as Carphone Warehouse. The O2 network is available on pay-as-you-go or on a pay monthly contract basis. Some examples of current offers are the Samsung Galaxy S4 for £32 a month or the Blackberry Curve 9320 for £79.99 on pay as you go. O2 also recently rolled out their 4G network in London, Leeds and Bradford. Only some phones have 4G capabilities and it is currently only available on a pay monthly basis. Get your 4G phone today by calling O2 Customer Relations.

  • To find the best tariff, contract or phone for your needs.
  • To report a loss in network coverage.
  • O2 Customer Contact Service

    To pay your bill.

  • To change your tariff.
  • To upgrade your phone.
  • To view your balance.
  • To find out roaming charges when you are using your phone abroad.
  • To get help unblocking your phone.
  • If your phone has been lost or stolen.
  • Help setting up your broadband.
  • Tracking an order you have placed online.
  • Returning something you have bought from O2.
  • To find your nearest O2 store or stockist.
  • To make a complaint.

For help and advice on using your phone, call O2 Helpline.

O2 Services

O2 Refresh

O2 Refresh allows you to trade in your device at any time, meaning that you can get the latest smartphone and tablets, even if you are still in contract. The scheme splits your pay monthly bill into two sections- your device plan and an airtime plan. The device plan is the cost of your phone/tablet and the airtime plan is the cost of your data/minutes/texts. You are able to trade in your phone at any time and use the cash towards paying off your device plan, which leaves you free to upgrade to the latest smartphone. Once your device is paid off, your bill is automatically halved.

O2 Recycle

O2 Recycle is available for all phones, across all networks. Its not just for phones- you can also recycle tablets, camera, MP3 players and other gadgets. You can expect a top price, if you find a better deal elsewhere, O2 will match it. They will also send your phone back free of charge if you are not 100% happy. The company will also send you a pack with everything you need to get your device sent off. If your items cannot be refurbished, they will be recycled responsibly. The scheme also raises funds for Go Think Big, an initiative to turn around the lives of young people. To this date, O2 has raised over £3 million for the charity.

Contact Helpline


Calls may cost more from mobiles and other networks. You should be aware that you will not be connected directly to a 02 Telefonica Customer Service agent. Contact helpline is in no way affiliated with 02 Telefonica.

NEWS - No Deal Brexit & Trans-European calls

Mobile phone roaming charges face immediate rise after second 'flextension' on OCT 31

Mobile roaming charges face an immediate hike if there is a No Deal Brexit, the government has confirmed.

Tory ministers are revoking the EU law which guarantees UK citizens pay the same for using their phone on the Continent as they do at home. That will leave mobile phone firms free to hike costs whenever they like after the UK leaves. Guaranteed free roaming launched across the EU just 20 months ago - and meant big savings. But that guarantee will be scrapped if there is no deal, thanks to an obscure law laid before Parliament this week. What is a No Deal Brexit? 21 ways you'll be affected if UK leaves EU with no deal The move will leave mobile phone firms free to hike costs whenever they like. Brexit: Corbyn offers to help Theresa May PASS a deal - what's changed and why MPs are furious.

The current system caps the costs charged between EU and UK phone operators, letting them pass on the savings to customers. But the Mobile Roaming (EU Exit) Regulations admit these caps will have no legal force if there is no Brexit deal. That means phone giants could see their wholesale costs spiral, making roaming packages unaffordable and forcing them to push up costs, the government warns. Under the new rules, customers will still be prompted once they've spent £45 to prevent massive accidental bills. Travellers will also be prompted when they've hit 80% and 100% of their data allowance. But it will spell the end of 'guaranteed' free roaming across the EU, notes on the new law admit. Brexit: Theresa May flies into Brussels to beg for help after Tusk's 'hell' jibe

Costs are kept down by capping charges between different phone firms - but these caps would have no legal force after Oct 31st. Alex Neill of consumer group Which? told HuffPost UK: Any return to sky-high charges for using mobile phones abroad would be a bitter blow for millions of consumers. The government should seek to avoid these charges by securing a deal with the EU. But if that is not the outcome, companies must be absolutely clear about any extra charges their customers could be facing.

Back when warnings first emerged about an end to roaming, the government insisted firms would not hike charges because of market competition. But MoneySavingExpert revealed last week that just two out of 12 major UK phone firms have guaranteed to keep free roaming in a No Deal Brexit . Most said they had no plans to raise charges - but stopped short of giving a cast-iron guarantee. Consumer groups lobbied the government to keep roaming free by law.

But after 'careful consideration' the government did not agree, because it would pass all the costs on to phone firms. That, in turn, could have pushed up the cost of mobile phone tariffs overall to compensate, an explanatory note to the new law says. Shadow Brexit minister Jenny Chapman said: These proposals prove that it will be holidaymakers and businesses that are forced to pay the price for this government's incompetence. It's unacceptable that these plans have been snuck out.

'Tory Ministers need to start being straight with the British public about the consequences of a No Deal Brexit and take it off the table once and for all.' Shadow Brexit minister Jenny Chapman said: 'It will be holiday makers and tans european businesses that will be forced to pay the price for the government's incompetence'

The anti-Brexit group best For Britain branded the fiasco the 'Last Days of Roam' and claimed business travellers could be forced to pay £778 more per month. Lib Dem MP Layla Moran said: The cost of a hard Brexit on British travellers is becoming abundantly clear.

Further 02 Telefonica info

O2 Gurus

If you are finding your new piece of technology difficult to get to grips with, the O2 Gurus can help. They are available both in store and online to talk you through device set up, features or troubleshoot any issues that you may have. You can book an appointment online or live chat with a guru on the website.

O2 Priority O2 priority Customer Number Helpline

When you are on the O2 network, you will get access to a wide range of offers, prize draws and pre-sales exclusive to O2 customers. For example, at the time of writing, O2 Priority customers had access to a pre-sale for Rihanna and Adele tickets, the chance to win a £250 Benefit hamper, the opportunity to watch an episode of First Dates 48 hours early and exclusive Star Wars products ahead of the films release.

O2 Pay & Go Rewards

If you are a pay as you go customer, you could get 10% of your top ups back every three months. However, if you dont claim by the next quarter, youll lose it. You can spend your rewards on extra credit, phones and accessories, Ticketmaster tickets or shopping vouchers.

Perks at O2 Venues

If you have booked yourself tickets for an event at an O2 venue, there are several perks that are exclusive to O2 customers. At the O2, you can get inside faster and access the O2 lounge. All you have to do is select the offer through the priority moments app. At O2 Academy venues, you will get queue jump. At Twickenham stadium, enjoy a pint and pie on O2 at the O2 Blueroom, as well as a free programme.

O2 Wifi

O2 Wifi is free for everyone; whether you are on the network or not. Its up to 10 times faster than an ordinary mobile connection and once you have signed up, thats it, you will automatically connect any time you are near one of the hotspots. You can access O2 wifi on your smartphone, laptop or tablet and the hotspots are located in thousands of places such as: Debenhams, McDonalds, Costa Coffee, House of Fraser and Café Rouge. To sign up, simply visit one of the hotspots and look for O2 Wifi in settings, or download the app to find the one closest to you.

O2 Travel

O2 Travel is the ideal way to stay connected whilst you are on holiday. As a pay monthly customer, you will pay just £1.99 per day for each day that you use data in Europe. When you make/receive calls in Europe, theres a 50p connection charge and then it is free to talk for up to 60 minutes. Before travelling, you can call 202 or go to My O2 on the website to see if you are signed up to O2 travel. If you are on Pay & Go, you can get 50mb of data for £1.99 a day.

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