DestinationsCustomer Helpline Number
24 hour UK service
Best calling hours
The TrainLine-Destinations customer helpline contact number should provide you assistance in the following areas.
• The Train Line - Leeds Helpdesk
• The Train Line - Newcastle Customer Services
• The Train Line - Sheffield Technical Help
• The Train Line - Devon Customer Relations
• The Train Line Derby Call Center
Travelling on the Day Before travelling please ensure you check the live travel information. This provides an overview of how each Train Operator's trains are running across the rail network. This can be especially useful at times of last minute disruption (e.g. broken down train)
Live train information covers the following categories
All tickets should be ready for collection within 15 minutes of booking them. The tickets are available to collect at any time prior to travel.
For collection, the following requirements are needed:
At the Machine:
Simply Call the number above to obtain the TrainLine-Destinations contact helpline.
Calls from mobiles and other networks may vary. You will be connected directly to a TrainLine-Destinations Customer Service agent. Contact helpline is in no way affiliated with TrainLine-Destinations.
Most train companies offer compensation if the train that you were travelling on is delayed by more than half an hour. If such a situation occurs whilty on your journey you should claim directly with the train company concerned.
Unfortunately compensation isn't often paid if the disruption was notified way ahead of time, or if an emergency schedule was in operation. So compensation might not get paid for circumstances outside the rail network's control.
Please contact The Train Line for further assistance with your claim and further information into the rail networks policies.
Are you no longer travelling on all/part of my journey or want to change the date/time of departure? Advance Single tickets are the most low lost ticket available but are not refundable. You can make changes to the date & time of travel so long as you stick to the original route. Also Off-Peak, Anytime & Super Off-Peak tickets are available to give you more flexibility with the time that you travel. If plans to your schedule change, you can simply request a refund online via the login portal 'My booking'.
All problems & issues will be emailed directly to the appropriate departments. Fill in the form and state the nature of your enquiry.
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