tesco Customer Service Contact

Tesco Direct
UK Phone Number

24 hour UK service
Best calling hours
Mon-Fri 09:00-18:00
Tesco

Tesco Info

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The Tesco customer helpline contact number should provide you assistance in the following areas.

• Tesco Direct UK Customer Support
• Tesco Home Electrical Adviceline
• F&F Clothing Tel No
• Online Shopping & Delivery Advice Number
• Tesco Returns / Refunds Enquiry

To contact a Tesco Customer Service advisor phone 0844 385 1250.

Tesco - Every Little Helpls - No Quibbles!

Support – 0844 385 1250

Call 0330 123 4055 (local rate) or freephone 0844 385 1250 to contact the Tesco customer service team for general enquiries, complaints and to find the location and contact details of your nearest store. This line is open from 8am to 8pm Monday to Saturday (9am-6pm Sunday). Cost information for local rate and freephone numbers can be found in the Tesco Customer Supports List at the end of this page.

Online contact forms for sending a message to Tesco customer services can be found at https://www.tescohelp.com/tesco/forms/cs_form.html

Groceries – 0800 323 4040

To contact Tesco regarding groceries call 0330 123 4040 or freephone 0800 323 4040 (Mon-Sat: 7am-11pm, Sun:10am-10pm). Use this number for queries about availability of food items in store/online, refund options, item prices, allergen information, payment options and other food-related enquiries.

Tesco Direct – 0800 323 4050

Phone 0330 123 4050 or freephone on 0800 323 4050 to contact Tesco Direct. This department focusses on Tesco non-food online shopping (electrical goods, household/furniture, clothing), so use this number for queries relating to delivery information, manage your orders, your delivery addresses and to manage your Tesco shopping account (lines are open 8am-11pm Monday-Friday, 8am-8pm Saturday and 10am-6pm Sunday).

To contact a Tesco Direct customer support advisor via live chat or by filling out an online form go to https://www.tescohelp.com/tesco/forms/direct_form.html . Further information, as well as ordering, can be found at the official Tesco Direct website at http://www.tesco.com/direct/ .

Clubcards – 0800 591 688

Contact the Tesco Clubcard team by using the phone number 0330 123 1688 or the freephone number 0800 591 688 (8am-8pm Mon-Fri, 9am-6pm Sat). Use this number for information regarding lost or damaged clubcards, changing your clubcard account details (such as name or address), forgotten clubcard password and missing clubcard points.

You can also fill out an online form to view/print out statements or vouchers, as well as request replacement clubcards, by going to: https://www.tescohelp.com/tesco/forms/clubcard_form.html . Furthermore you can write to Tesco Clubcard using the official postal address here:

Tesco Clubcard,
FREEPOST,
TESCO SCO 5043,
Dundee,
DD2 9XU,
United Kingdom.

Clubcard Boost – 0808 100 0707

Call contact number 0330 123 0707 to phone the Clubcard Boost department of Tesco Clubcard, alternatively freephone on 0808 100 0707. These numbers can be used to find information on how to convert your Tesco Clubcard points into rewards, how to order Clubcard Boost vouchers, and delivery information on your Clubcard Boost Vouchers.

Alternatively use the official postal address to write to Clubcard Boost:

Tesco Clubcard Boost,
PO Box 654,
Crawley,
RH10 1RG,
United Kingdom.

F&F Clothing – 0330 123 4070 / 0800 323 4070

To contact the F&F clothing department of Tesco, call 0330 123 4070 or phone 0800 323 4070 (freephone line). Phone these numbers for any queries regarding Tesco clothing orders, including stock availability, order information, sizing information, school uniforms, offers and clearance details. Further information, as well as online ordering, can be found at the official F&F Tesco clothing website section at: http://www.tesco.com/direct/clothing/ .

F&F on Social Media

F&F clothing has a range of social media profiles – please find links to their most popular social profiles below.

Wine by the Case – 0800 323 4080

Phone 0330 123 4080 or freephone 0800 323 4080 to contact the Tesco wine department. Utilise these numbers to find out how to order wines, payment and checkout information, your account information, details & updates on your wine case order and detailed delivery information.

Wine Advisors – 0800 323 4088

The phone number 0330 123 4080 and the freephone number 0800 323 4080 can both be used to contact a dedicated Tesco wine advisor. This is a free service (excluding cost of local rate call) which you can use for help finding the perfect wine for your event, dinner party, or simply the best wine to compliment your meal choice. All advisors are trained by the Wine and Spirit Education Trust (WSET), and can also be contacted by email at: wineadvisors@uktesco.com .

Technical Support – 0800 323 4060

Contact a technical support advisor by using the phone number 0330 123 4060 or freephone on 0800 323 4060. This number should be used if you need technical support for electronic goods bought from Tesco, including the Hudl tablet range. An official Tesco technical support form can also be found online at http://ttselectrical.custhelp.com/app/ask/ , which also allows you to select specific electrical departments for your enquiry.

Tesco Mobile

Tesco Mobile General Enquiries – 0345 301 4455

For general Tesco Mobile help, use the phone number 0345 301 4455 (or simply dial 4455 from your Tesco Mobile phone) to contact a customer service advisor. This number should be used if you are not sure which specific Tesco Mobile department to contact, as well as for account information, problems with your Tesco Mobile phone, general price queries and new phone information. Calls to the Tesco Mobile team cost up to 12p per minute (more if using mobile phone, free minutes included in inclusive packages may count toward call) and lines are open 8am-9pm Monday-Friday, 8am-8pm Saturday and 10am-6pm Sunday.

Live Chat

If you require Tesco Mobile’s live chat support service, this can be accessed from http://www.tescomobile.com/contact-us. You can also use email to contact Tesco Mobile by filling out a form at http://www.tescomobile.com/contact-us/email (this is recommended for urgent queries which require sorting within 24 hours). Tesco mobile also has a customer care team based on Twitter, which can be found at https://twitter.com/tescomobilecare .

Tesco Mobile – All popular helplines

  • Customer Care – 0345 301 4455 (or dial 4455 from a Tesco Mobile phone)
  • Pay Monthly – Upgrades – 0800 030 4422 (or dial 4422 from a Tesco Mobile phone)
  • Pay Monthly – Sales – 0800 433 4990
  • Pay as you Go – 0800 323 4050
  • Pay as you Go – Top-Ups – 4444
  • Pay as you Go – Show Balance – *#10#

Tesco Bank Customer Supports

Tesco offer a wide range of financial services under the Tesco Bank brand, including debit/credit cards, current accounts, savings accounts, insurance and mortgages. Contact details for each of these services are provided in this section, as well as how to get in touch with specific departments within these services. Tesco Bank customer service lines are open 24/7, and technical helplines are open Monday-Sunday 8am-10pm, calls are charged at a local rate (up to 12p from landlines, 3p-45p from mobiles – minutes may be included in inclusive minutes tariff) unless otherwise specified.

Visit the official Tesco Bank website http://www.tescobank.com/help/contact-us/ for further contact details. Tesco Bank services and help can also be contacted via social media at:

  • Online Banking / App (Mobile Banking) Help – 0345 300 3511
    • Minicom (Textphone) Number – 0345 671 0674
    • Typetalk Number – 18001 0345 300 3511
  • Payment Protection Insurance Claim – 0344 543 1036
  • Card Protection Plan** – 0344 848 2914
  • Identity Protection (Claims & Queries)** – 0344 848 4277
  • Customers in Financial Difficulty – 0345 301 4971
  • * International rate telephone line, costs will vary
    ** Use these numbers only if you have a Identity Protection policy with CPP

    Write to Tesco Credit Card using the official postal address:

    Tesco Bank Credit Card Operations,
    PO Box 27028,
    Broadway One,
    Glasgow,
    G2 9FT,
    United Kingdom.

    Tesco Current Accounts – 0345 835 3353

    Contact Tesco Current Accounts by telephoning 0345 835 3353 (phone line open 24/7, calls charged at local rate, if using a Minicom (textphone) phone please use 0345 366 6471). This number should be used to access general customer service information regarding Tesco current accounts. To contact specific departments within Tesco current accounts use the contact numbers below.

    All phone numbers for Tesco Current Accounts

    Tesco’s Bank’s basic customer service helplines are open 24/7, and technical helplines are open 8am to 10pm every day. Calls to all 03 numbers are charged at a local rate and are compatible with inclusive free minutes allowances.

    • Suspected Account Fraud & Lost/Stolen Credit Card (UK calls) – 0345 835 3353
    • Suspected Account Fraud & Lost/Stolen Credit Card (International calls) – +44 141 278 6081
    • Online/Mobile Banking Assistance – 0345 300 3511 (0345 671 0674 on Minicom/textphone; 18001 0345 300 3511 if using Typetalk)
    • Customers in Financial Difficulty – 0345 301 4971 (http://www.tescobank.com/help/financial-difficulty/)

    International call costs naturally apply when phoning from overseas.

    Tesco’s postal address for Current Account related enquiries is:

    Tesco Bank,
    PO Box 17430,
    Edinburgh,
    EH12 1HZ,
    United Kingdom.

    Note that you should not use this address if you are depositing a cheque by post.

    Further information including useful answers to FAQs can be found on the Contact Us page of Tesco Bank’s official website: http://www.tescobank.com/current-accounts/contact-us/

    Tesco Bank Savings & Clubcard Plus – 0345 678 5678

    To contact Tesco Bank Savings and Tesco Bank Clubcard Plus services use the phone number 0345 678 5678. If using a Minicom (textphone) please call 0345 671 0672, or if using Typetalk call 18001 0345 678 5678. These numbers can be used to contact a customer service advisor with regards to general customer service queries about the savings products offered by Tesco Bank, and for Clubcard Plus information (for contact details for individual departments, see the list below). All Tesco Bank Savings & Clubcard Plus calls are charged at a local rate unless highlighted, customer service lines are open 8am-10pm Monday-Friday, 9am-5pm Saturday-Sunday, technical helplines are open 8am-10pm 7 days a week.

    Tesco Bank Savings & Clubcard Plus Phone Numbers

    • Apply for Savings Account – 0345 678 5678
    • Stolen/Lost Card or Suspected Savings Account Fraud – 0345 678 5678
    • Online Banking/Mobile Banking App Help – 0345 300 3511
      • Textphone (minicom) – 0345 671 0674
      • Typetalk – 18001 0345 300 3511

    Tesco Loans – 0345 600 6016

    To contact Tesco Loans (Tesco Bank) phone 0345 600 6016. Use this number to contact a Tesco Loans customer service advisor for help and information on their loans, and to apply for a loan (online applications can also be made via the official Tesco loans website: http://www.tescobank.com/loans/). Use the alternative numbers 0345 671 0675 if using a Minicom (textphone) and 18001 0345 600 6016 if using Typetalk. These phone numbers are available 8am-8pm Monday-Friday and 9am-5pm Saturday-Sunday.

    If you are in financial difficulty then contact 0345 301 4971 to speak to a dedicated advisor.

    Tesco Bank Mortgages – 0345 217 2050

    Phone 0345 217 2050 to contact a Tesco mortgage advisor (0345 055 0607 if using Minicom (textphone) services). This number can be used for customer service advice and help for the wide range of mortgage products offered by Tesco, and can also be used to apply for a mortgage. Online applications for Tesco Bank mortgages can also be made through the official website: http://www.tescobank.com/mortgages/ . Tesco mortgage phone numbers are open Monday-Friday 8am-9pm and 9am-4pm on Saturday (closed Sunday).

    Tesco Travel Money – 0845 366 0103

    Call Tesco Travel Money (Tesco Bank) on the contact number 0845 366 0103 for information on placing an travel money order, including current exchange rates (calls cost 2p per minute). To query an existing Tesco Bank travel money order however use 0345 366 0103 (local rate phone line). If using Typetalk services then add ‘18001’ before the desired number. Lines are open 24/7 (may vary under exceptional circumstances and on bank holidays).

    Tesco Car Insurance (Standard) – 0345 246 2895

    For queries, advice and information on your Tesco Bank car insurance policy contact 0345 246 2895 (or call 0113 209 3098 if calling from a mobile phone). Tesco car insurance policies are wide ranging and suitable for a huge demographic of drivers, hence information on how to make a claim for your specific insurance underwriter and how to complain are covered in separate sections below. All Tesco Bank car insurance numbers are charged at a local rate (up to 12p from landlines, 3p-45p from mobiles, minutes may be included in inclusive minutes tariff) unless stated otherwise. Lines are open Monday-Friday 8am-9pm and Saturday-Sunday 9am-5pm.

    More helplines

    • Get a Tesco car insurance quote – 0345 366 8631
    • Key Cover Claims – 0345 366 0228
    • Breakdown Assistance – 0800 003 001 (Freephone number)

    Tesco Car Insurance – how to make a claim

    Contact your Policy Underwriter
    Policy Number Underwriter Customer Support
    Ends with a letter Tesco Underwriting Ltd 0345 677 3377*
    Starts with 10 Sabre Insurance Company Ltd 0345 678 4444
    Starts with 615 Covea Insurance Plc (formerly Provident Insurance Plc) 0345 678 2222*
    Starts with 3V Aviva Insurance Ltd 0345 030 7373*
    Starts with 4669629L AXA UK Plc 0345 504 5389
    Starts with R3121 Zenith Insurance Plc 0330 024 0014

    Contact your Optional Extras Underwriter
    Underwriter Contact details
    Tesco Glass Line

    (Provided by National Windscreens)

    0345 677 8888
    Motor Legal Protection (Tesco Legal Guard) Use the above ‘Policy Underwriter’ table to contact your particular car insurance provider
    RAC Breakdown Assistance 0800 003 001 (Freephone number)
    Key Cover 0345 366 0228
    Upgraded Courtesy Car Cover Use the above ‘Policy Underwriter’ table to contact your particular car insurance provider
    Driver Injury Cover 0345 300 0680 (you must phone your motor policy provider before ringing this number)

    Tesco Car Insurance – how to make a complaint

    Underwriter Contact number Postal Address
    Motor Legal Protection (Tesco Legal Guard) 0345 677 3377 Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, PO Box 277, Newcastle Upon Tyne, NE12 2BU, United Kingdom.
    Tesco Glass Line 0345 677 3377 Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, PO Box 277, Newcastle Upon Tyne, NE12 2BU, United Kingdom.
    RAC Breakdown Cover 0800 015 6836 (for Euro Plus Cover call 0800 015 6837) Tesco Breakdown Customer Care, RAC Motoring House, Great Park Road, Bradley Stoke, Bristol, BS32 4QN, United Kingdom.
    Key Cover 0345 366 0228 Complaints, Keycare, 2-3 Quayside House, Quayside, Salts Mill Road, Shipley, West Yorkshire, BD18 3ST, United Kingdom
    Upgraded Courtesy Car Cover 0345 677 3377 Tesco Underwriting, Floor 2, Q8 Quorum Business Park, Newcastle Upon Tyne, NE12 8BU, United Kingdom
    Driver Injury Cover 0345 300 0680 Tesco Underwriting, Floor 2, Q8 Quorum Business Park, Newcastle Upon Tyne, NE12 8BU, United Kingdom.

    For complaints relating to Tesco Bank’s car insurance customer service call 0345 366 1309 (or phone on 0113 820 9992 if using a mobile).

    To make a customer service complaint via post write to Tesco Bank using the postal address:

    Customer Relations Manager,
    Freepost RSJB-RYLK-JKUX,
    Tesco Bank Complaints,
    PO Box 277,
    Newcastle Upon Tyne,
    NE12 2BU,
    United Kingdom.

    Tesco Young Drivers’ Box Insurance – 0330 022 2202

    If you have a Young Drivers insurance policy call 0330 022 2202 to contact Tesco for information on available policies, details of your policy and any additional add-on extras. You can also phone this number to get a quote for your insurance (visit the official Tesco young drivers’ website at http://www.tescobank.com/car-insurance/young-drivers/index.html to get a quote online). The list below shows how to resolve specific enquiries such as how to make a claim and box installation. Lines are available between 8am-8pm Monday-Friday, Saturday 9am-4am and Sunday 10am-4pm and are charged at the local rate (maximum of 12p from landlines, 3p-45p from mobiles, minutes may be included in inclusive minutes tariff)

    Further helplines for Tesco Young Drivers’ Box Insurance

    • Make a Claim (if in doubt on what category your claim comes under, use this number) – 0330 022 2525
    • Make a Windshield Claim – 0330 022 9449
    • Young Drivers’ Breakdown Assistance – 0333 202 1897
    • Key Cover Claims – 0345 366 0228
    • Box Installations – 0121 332 1220
    • Complaints about Tesco Bank Young Drivers’ Insurance – 0330 022 2202

    Tesco Home Insurance – 0345 246 2904

    For Tesco Bank Home Insurance policy and add-on queries phone 0345 246 2904 from a landline or call 0113 209 3099 from a mobile phone. Customer service advisors on this line can assist you with general enquires or if you are unsure of which department is needed. To get a Tesco Home Insurance quote call 0345 366 8632 or go to their website at http://www.tescobank.com/home-insurance/ . For details on how to make a claim/complaint, please consult the lists below. Claims lines are open 24/7, query and complaint lines are open 8am-9pm Monday-Friday, 9am-5pm Saturday-Sunday. All lines are charged at UK local rates.

    Tesco Home Insurance Claims

    Consult your policy schedule to identify your underwriter and policy number.

    Underwriter Contact details
    Tesco Underwriting Ltd 0345 677 7222
    AXA Insurance UK plc 0330 024 0387
    Towergate Underwriting Group Ltd 0330 123 5543
    Royal & Sun Alliance Insurance plc 0345 078 7535
    Legal & General Insurance Ltd 0345 070 1307

    Tesco Home Insurance Home Emergency & Family Legal Guard Claims

    Claim Type Insurance Provider/Line Type Customer Support
    Home Emergency cover claims Tesco Bank Home Insurance 0330 123 1963
    Home Emergency cover claims Finest Home Insurance 0330 123 1964
    Family Legal Guard Legal Helpline 0345 120 1342
    Family Legal Guard Claims Line 0345 120 1339

    Home Insurance – Complaints about Claims

    To make a complaint about your Tesco home insurance claim, phone the number specific to your policy underwriter (found on your schedule).

    Underwriter Contact number Postal Address
    Tesco Underwriting Ltd 0345 677 7222 Tesco Bank, PO Box 591, Eastleigh, SO50 0HH, United Kingdom.
    AXA Insurance UK plc 0330 024 0387 Axa Insurance, PO Box 300, Lancaster, LA1 1GB, United Kingdom.
    Towergate Underwriting Group Ltd 0330 123 5543 Towergate Insurance, PO Box 300, Lancaster, LA1 1GB, United Kingdom.
    Royal & Sun Alliance Insurance plc 0345 078 7535 Customer Relations Team, PO Box 2075, Livingston, EH54 0EP, United Kingdom.
    Official email address: crt.halifax@uk.rsagroup.com
    Legal & General Insurance Ltd 0345 070 1307 Legal & General, PO Box 1429, Birmingham, B5 4UT, United Kingdom.

    To make a complaint regarding your Tesco Home Insurance policy (non-claims) then phone the official complaints department on 0345 366 1310, or 0113 820 9993 if using a mobile. To write, use the following postal address:

    Customer Relations Manager,
    Freepost RSJB-RYLK-JKUX,
    Tesco Bank Complaints, P.O. Box 277,
    Newcastle Upon Tyne,
    NE12 2BU,
    United Kingdom.

    Contact Helpline

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    Contact Helpline is a phone number lookup service. We strive to deliver you customer service numbers that many big firms & corporations hide.

    Simply Call the number above to obtain the Tesco contact helpline.

    Please refer to Official Tesco Direct website here. for call charges. You will be connected directly to a Tesco customer service agent. Contact helpline is in no way affiliated with Tesco. http://www.tesco.com/help/ .

    Alternatively you can write to Tesco for any online or instore queries using their official post address:

    Tesco Customer Service Centre,
    Baird Avenue,
    Dundee,
    DD1 9NF,
    United Kingdom

    Tesco Pet Insurance Customer Support – 0345 078 3895

    Phone Tesco Pet Insurance customer services using the number 0345 078 3895. Tesco Bank offers several pet insurance policies depending on level of coverage and type of animal, and information relating to the range of policies, prices and changes to your policy should be directed to this number (use the freephone number 0800 300 836 if using a Minicom (textphone) service). Consult the summary below for specific department contact details. Calls are charged at standard UK local rates. Non-claim lines open Mon-Fri 8am-8pm, Sat 9am-5pm, and Sun 10am-5pm

    Tesco Travel Insurance Phone Number – 0345 293 9475

    To contact Tesco Travel Insurance customer services use the phone number 0345 293 9475. This number will direct you through to general Tesco Bank travel insurance queries and information, and these customer service representatives will direct you to where you need to go. You can also use this line to update your policy with a new medical condition. For a detailed list of Tesco travel insurance contact numbers, see below. Emergency lines and claim lines are open 24 hours per day, 7 days a week. Non-claims lines (such as the customer service line above) are open 8am-8pm Mon-Fri, 9am-4pm Sat and 10am-5pm Sun. 0345 numbers are charged at local UK rates, international line (*) costs will vary.

    Tesco Travel Insurance Customer Supports – List

    • New customers/Get a Tesco travel insurance quote – 0345 293 9474
    • Claims hotline – 0345 677 7555
    • 24 hour medical emergency helpline (from within USA and Canada) – 011 23 8064 4633*
    • 24 hour medical emergency helpline (from inside Europe and any other country – excluding USA and Canada) – +44 23 8064 4633*
    • Renew your policy 0345 293 9476

    You can also write to Tesco Travel Insurance using the postal address:

    Tesco Travel Insurance,
    Prospect House,
    Trentham Lakes North,
    Stoke on Trent,
    ST4 4TW,
    United Kingdom.

    Call costs

    • 0800 numbers are freephone numbers (free to call from any UK phone).
    • 0345 numbers are charged at local UK rates – up to 12p from landlines, up to 45p from mobiles, and minutes can be free under inclusive free minutes tariffs.

    Important Tesco Customer Supports

    Department Customer Support* Freephone Number**
    Support 0330 123 4055 0844 385 1250
    Groceries 0330 123 4040 0800 323 4040
    Tesco Direct 0330 123 4050 0800 323 4050
    Clubcard 0330 123 1688 0800 591 688
    Clubcard Boost 0330 123 0707 0808 100 0707
    F&F Clothing 0330 123 4070 0800 323 4070
    Wine by the Case 0330 123 4080 0800 323 4080
    Wine Advisors 0330 123 4088 0800 323 4088
    Technical Support 0330 123 4060 0800 323 4060
    Tesco Mobile – General Enquires 0345 301 4455 (or call 4455 from your tesco mobile) NA
    Tesco Mobile – Pay Monthly Upgrades (see right) 0800 030 4422 (or call 4422 from your Tesco Mobile)
    Tesco Mobile – Pay Monthly Sales (see right) 0800 433 4990
    Tesco Mobile – Pay As You Go (see right) 0800 323 4050
    Tesco Credit Card (Tesco Bank) 0345 300 4278 NA
    Tesco Current Accounts (Tesco Bank) 0345 835 3353 NA
    Tesco Savings (Tesco Bank) 0345 678 5678 NA
    Tesco Loans (Tesco Bank) 0345 600 6016 NA
    Tesco Mortgages (Tesco Bank) 0345 217 2050 NA
    Tesco Travel Money (Tesco Bank) 0845 366 0103*** NA
    Tesco Car Insurance (Standard) (Tesco Bank) 0345 246 2895 / 0113 209 3098 (mobile) NA
    Tesco Young Drivers’ Box Insurance (Tesco Bank) 0330 022 2202 NA
    Tesco Home Insurance (Tesco Bank) 0345 246 2904 / 0113 209 3099 (mobile) NA
    Tesco Pet Insurance (Tesco Bank) 0345 078 3895 NA
    Tesco Travel Insurance (Tesco Bank) 0345 293 9475 NA
    Tesco Life Insurance (Tesco Bank) 0800 015 7586 NA

    * Local rate telephone number. Calls made to these numbers will be charged at the local rate, if your mobile phone package includes inclusive minutes, calls made from mobile numbers will use these minutes.

    ** Freephone number. These are free to contact from UK landlines and mobiles.

    *** Business rate phone number. Calls cost 2p per minute from UK landlines, calls made from mobile phones will cost more.

    Alternative Tesco Contact Options

    A comprehensive help page listing FAQs, links to department websites and online support options such as tech support and online banking can be found at

    Mail to

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    All problems & issues will be emailed directly to the appropriate departments. Fill in the form and state the nature of your enquiry.


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