The Tesco customer helpline contact number should provide you assistance in the following areas.
• Tesco Direct UK Complaints Number
• Tesco Home Electrical Help Centre
• F&F Clothing Number Contact
• Online Shopping & Delivery Help
• Tesco Returns / Refunds Adviceline
To contact a Tesco Customer Service advisor phone 0844 385 1250.
Call 0330 123 4055 (local rate) or freephone 0844 385 1250 to contact the Tesco customer service team for general enquiries, complaints and to find the location and contact details of your nearest store. This line is open from 8am to 8pm Monday to Saturday (9am-6pm Sunday). Cost information for local rate and freephone numbers can be found in the Tesco Complaints Numbers List at the end of this page.
Online contact forms for sending a message to Tesco customer services can be found at https://www.tescohelp.com/tesco/forms/cs_form.html
To contact Tesco regarding groceries call 0330 123 4040 or freephone 0800 323 4040 (Mon-Sat: 7am-11pm, Sun:10am-10pm). Use this number for queries about availability of food items in store/online, refund options, item prices, allergen information, payment options and other food-related enquiries.
Phone 0330 123 4050 or freephone on 0800 323 4050 to contact Tesco Direct. This department focusses on Tesco non-food online shopping (electrical goods, household/furniture, clothing), so use this number for queries relating to delivery information, manage your orders, your delivery addresses and to manage your Tesco shopping account (lines are open 8am-11pm Monday-Friday, 8am-8pm Saturday and 10am-6pm Sunday).
To contact a Tesco Direct customer support advisor via live chat or by filling out an online form go to https://www.tescohelp.com/tesco/forms/direct_form.html . Further information, as well as ordering, can be found at the official Tesco Direct website at http://www.tesco.com/direct/ .
Contact the Tesco Clubcard team by using the phone number 0330 123 1688 or the freephone number 0800 591 688 (8am-8pm Mon-Fri, 9am-6pm Sat). Use this number for information regarding lost or damaged clubcards, changing your clubcard account details (such as name or address), forgotten clubcard password and missing clubcard points.
You can also fill out an online form to view/print out statements or vouchers, as well as request replacement clubcards, by going to: https://www.tescohelp.com/tesco/forms/clubcard_form.html . Furthermore you can write to Tesco Clubcard using the official postal address here:
TESCO SCO 5043,
Call contact number 0330 123 0707 to phone the Clubcard Boost department of Tesco Clubcard, alternatively freephone on 0808 100 0707. These numbers can be used to find information on how to convert your Tesco Clubcard points into rewards, how to order Clubcard Boost vouchers, and delivery information on your Clubcard Boost Vouchers.
Alternatively use the official postal address to write to Clubcard Boost:
Tesco Clubcard Boost,
PO Box 654,
To contact the F&F clothing department of Tesco, call 0330 123 4070 or phone 0800 323 4070 (freephone line). Phone these numbers for any queries regarding Tesco clothing orders, including stock availability, order information, sizing information, school uniforms, offers and clearance details. Further information, as well as online ordering, can be found at the official F&F Tesco clothing website section at: http://www.tesco.com/direct/clothing/ .
F&F clothing has a range of social media profiles – please find links to their most popular social profiles below.
Phone 0330 123 4080 or freephone 0800 323 4080 to contact the Tesco wine department. Utilise these numbers to find out how to order wines, payment and checkout information, your account information, details & updates on your wine case order and detailed delivery information.
The phone number 0330 123 4080 and the freephone number 0800 323 4080 can both be used to contact a dedicated Tesco wine advisor. This is a free service (excluding cost of local rate call) which you can use for help finding the perfect wine for your event, dinner party, or simply the best wine to compliment your meal choice. All advisors are trained by the Wine and Spirit Education Trust (WSET), and can also be contacted by email at: firstname.lastname@example.org .
Contact a technical support advisor by using the phone number 0330 123 4060 or freephone on 0800 323 4060. This number should be used if you need technical support for electronic goods bought from Tesco, including the Hudl tablet range. An official Tesco technical support form can also be found online at http://ttselectrical.custhelp.com/app/ask/ , which also allows you to select specific electrical departments for your enquiry.
For general Tesco Mobile help, use the phone number 0345 301 4455 (or simply dial 4455 from your Tesco Mobile phone) to contact a customer service advisor. This number should be used if you are not sure which specific Tesco Mobile department to contact, as well as for account information, problems with your Tesco Mobile phone, general price queries and new phone information. Calls to the Tesco Mobile team cost up to 12p per minute (more if using mobile phone, free minutes included in inclusive packages may count toward call) and lines are open 8am-9pm Monday-Friday, 8am-8pm Saturday and 10am-6pm Sunday.
If you require Tesco Mobile’s live chat support service, this can be accessed from http://www.tescomobile.com/contact-us. You can also use email to contact Tesco Mobile by filling out a form at http://www.tescomobile.com/contact-us/email (this is recommended for urgent queries which require sorting within 24 hours). Tesco mobile also has a customer care team based on Twitter, which can be found at https://twitter.com/tescomobilecare .
Tesco offer a wide range of financial services under the Tesco Bank brand, including debit/credit cards, current accounts, savings accounts, insurance and mortgages. Contact details for each of these services are provided in this section, as well as how to get in touch with specific departments within these services. Tesco Bank customer service lines are open 24/7, and technical helplines are open Monday-Sunday 8am-10pm, calls are charged at a local rate (up to 12p from landlines, 3p-45p from mobiles – minutes may be included in inclusive minutes tariff) unless otherwise specified.
Visit the official Tesco Bank website http://www.tescobank.com/help/contact-us/ for further contact details. Tesco Bank services and help can also be contacted via social media at:
* International rate telephone line, costs will vary
** Use these numbers only if you have a Identity Protection policy with CPP
Write to Tesco Credit Card using the official postal address:
Tesco Bank Credit Card Operations,
PO Box 27028,
Contact Tesco Current Accounts by telephoning 0345 835 3353 (phone line open 24/7, calls charged at local rate, if using a Minicom (textphone) phone please use 0345 366 6471). This number should be used to access general customer service information regarding Tesco current accounts. To contact specific departments within Tesco current accounts use the contact numbers below.
Tesco’s Bank’s basic customer service helplines are open 24/7, and technical helplines are open 8am to 10pm every day. Calls to all 03 numbers are charged at a local rate and are compatible with inclusive free minutes allowances.
International call costs naturally apply when phoning from overseas.
Tesco’s postal address for Current Account related enquiries is:
PO Box 17430,
Note that you should not use this address if you are depositing a cheque by post.
Further information including useful answers to FAQs can be found on the Contact Us page of Tesco Bank’s official website: http://www.tescobank.com/current-accounts/contact-us/
To contact Tesco Bank Savings and Tesco Bank Clubcard Plus services use the phone number 0345 678 5678. If using a Minicom (textphone) please call 0345 671 0672, or if using Typetalk call 18001 0345 678 5678. These numbers can be used to contact a customer service advisor with regards to general customer service queries about the savings products offered by Tesco Bank, and for Clubcard Plus information (for contact details for individual departments, see the list below). All Tesco Bank Savings & Clubcard Plus calls are charged at a local rate unless highlighted, customer service lines are open 8am-10pm Monday-Friday, 9am-5pm Saturday-Sunday, technical helplines are open 8am-10pm 7 days a week.
To contact Tesco Loans (Tesco Bank) phone 0345 600 6016. Use this number to contact a Tesco Loans customer service advisor for help and information on their loans, and to apply for a loan (online applications can also be made via the official Tesco loans website: http://www.tescobank.com/loans/). Use the alternative numbers 0345 671 0675 if using a Minicom (textphone) and 18001 0345 600 6016 if using Typetalk. These phone numbers are available 8am-8pm Monday-Friday and 9am-5pm Saturday-Sunday.
If you are in financial difficulty then contact 0345 301 4971 to speak to a dedicated advisor.
Phone 0345 217 2050 to contact a Tesco mortgage advisor (0345 055 0607 if using Minicom (textphone) services). This number can be used for customer service advice and help for the wide range of mortgage products offered by Tesco, and can also be used to apply for a mortgage. Online applications for Tesco Bank mortgages can also be made through the official website: http://www.tescobank.com/mortgages/ . Tesco mortgage phone numbers are open Monday-Friday 8am-9pm and 9am-4pm on Saturday (closed Sunday).
Call Tesco Travel Money (Tesco Bank) on the contact number 0845 366 0103 for information on placing an travel money order, including current exchange rates (calls cost 2p per minute). To query an existing Tesco Bank travel money order however use 0345 366 0103 (local rate phone line). If using Typetalk services then add ‘18001’ before the desired number. Lines are open 24/7 (may vary under exceptional circumstances and on bank holidays).
For queries, advice and information on your Tesco Bank car insurance policy contact 0345 246 2895 (or call 0113 209 3098 if calling from a mobile phone). Tesco car insurance policies are wide ranging and suitable for a huge demographic of drivers, hence information on how to make a claim for your specific insurance underwriter and how to complain are covered in separate sections below. All Tesco Bank car insurance numbers are charged at a local rate (up to 12p from landlines, 3p-45p from mobiles, minutes may be included in inclusive minutes tariff) unless stated otherwise. Lines are open Monday-Friday 8am-9pm and Saturday-Sunday 9am-5pm.
|Policy Number||Underwriter||Complaints Number|
|Ends with a letter||Tesco Underwriting Ltd||0345 677 3377*|
|Starts with 10||Sabre Insurance Company Ltd||0345 678 4444|
|Starts with 615||Covea Insurance Plc (formerly Provident Insurance Plc)||0345 678 2222*|
|Starts with 3V||Aviva Insurance Ltd||0345 030 7373*|
|Starts with 4669629L||AXA UK Plc||0345 504 5389|
|Starts with R3121||Zenith Insurance Plc||0330 024 0014|
|Tesco Glass Line
(Provided by National Windscreens)
|0345 677 8888|
|Motor Legal Protection (Tesco Legal Guard)||Use the above ‘Policy Underwriter’ table to contact your particular car insurance provider|
|RAC Breakdown Assistance||0800 003 001 (Freephone number)|
|Key Cover||0345 366 0228|
|Upgraded Courtesy Car Cover||Use the above ‘Policy Underwriter’ table to contact your particular car insurance provider|
|Driver Injury Cover||0345 300 0680 (you must phone your motor policy provider before ringing this number)|
|Underwriter||Contact number||Postal Address|
|Motor Legal Protection (Tesco Legal Guard)||0345 677 3377||Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, PO Box 277, Newcastle Upon Tyne, NE12 2BU, United Kingdom.|
|Tesco Glass Line||0345 677 3377||Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, PO Box 277, Newcastle Upon Tyne, NE12 2BU, United Kingdom.|
|RAC Breakdown Cover||0800 015 6836 (for Euro Plus Cover call 0800 015 6837)||Tesco Breakdown Customer Care, RAC Motoring House, Great Park Road, Bradley Stoke, Bristol, BS32 4QN, United Kingdom.|
|Key Cover||0345 366 0228||Complaints, Keycare, 2-3 Quayside House, Quayside, Salts Mill Road, Shipley, West Yorkshire, BD18 3ST, United Kingdom|
|Upgraded Courtesy Car Cover||0345 677 3377||Tesco Underwriting, Floor 2, Q8 Quorum Business Park, Newcastle Upon Tyne, NE12 8BU, United Kingdom|
|Driver Injury Cover||0345 300 0680||Tesco Underwriting, Floor 2, Q8 Quorum Business Park, Newcastle Upon Tyne, NE12 8BU, United Kingdom.|
For complaints relating to Tesco Bank’s car insurance customer service call 0345 366 1309 (or phone on 0113 820 9992 if using a mobile).
To make a customer service complaint via post write to Tesco Bank using the postal address:
Customer Relations Manager,
Tesco Bank Complaints,
PO Box 277,
Newcastle Upon Tyne,
If you have a Young Drivers insurance policy call 0330 022 2202 to contact Tesco for information on available policies, details of your policy and any additional add-on extras. You can also phone this number to get a quote for your insurance (visit the official Tesco young drivers’ website at http://www.tescobank.com/car-insurance/young-drivers/index.html to get a quote online). The list below shows how to resolve specific enquiries such as how to make a claim and box installation. Lines are available between 8am-8pm Monday-Friday, Saturday 9am-4am and Sunday 10am-4pm and are charged at the local rate (maximum of 12p from landlines, 3p-45p from mobiles, minutes may be included in inclusive minutes tariff)
For Tesco Bank Home Insurance policy and add-on queries phone 0345 246 2904 from a landline or call 0113 209 3099 from a mobile phone. Customer service advisors on this line can assist you with general enquires or if you are unsure of which department is needed. To get a Tesco Home Insurance quote call 0345 366 8632 or go to their website at http://www.tescobank.com/home-insurance/ . For details on how to make a claim/complaint, please consult the lists below. Claims lines are open 24/7, query and complaint lines are open 8am-9pm Monday-Friday, 9am-5pm Saturday-Sunday. All lines are charged at UK local rates.
Consult your policy schedule to identify your underwriter and policy number.
|Tesco Underwriting Ltd||0345 677 7222|
|AXA Insurance UK plc||0330 024 0387|
|Towergate Underwriting Group Ltd||0330 123 5543|
|Royal & Sun Alliance Insurance plc||0345 078 7535|
|Legal & General Insurance Ltd||0345 070 1307|
|Claim Type||Insurance Provider/Line Type||Complaints Number|
|Home Emergency cover claims||Tesco Bank Home Insurance||0330 123 1963|
|Home Emergency cover claims||Finest Home Insurance||0330 123 1964|
|Family Legal Guard||Legal Helpline||0345 120 1342|
|Family Legal Guard||Claims Line||0345 120 1339|
To make a complaint about your Tesco home insurance claim, phone the number specific to your policy underwriter (found on your schedule).
|Underwriter||Contact number||Postal Address|
|Tesco Underwriting Ltd||0345 677 7222||Tesco Bank, PO Box 591, Eastleigh, SO50 0HH, United Kingdom.|
|AXA Insurance UK plc||0330 024 0387||Axa Insurance, PO Box 300, Lancaster, LA1 1GB, United Kingdom.|
|Towergate Underwriting Group Ltd||0330 123 5543||Towergate Insurance, PO Box 300, Lancaster, LA1 1GB, United Kingdom.|
|Royal & Sun Alliance Insurance plc||0345 078 7535||Customer Relations Team, PO Box 2075, Livingston, EH54 0EP, United Kingdom.
Official email address: email@example.com
|Legal & General Insurance Ltd||0345 070 1307||Legal & General, PO Box 1429, Birmingham, B5 4UT, United Kingdom.|
To make a complaint regarding your Tesco Home Insurance policy (non-claims) then phone the official complaints department on 0345 366 1310, or 0113 820 9993 if using a mobile. To write, use the following postal address:
Customer Relations Manager,
Tesco Bank Complaints, P.O. Box 277,
Newcastle Upon Tyne,
Simply Call the number above to obtain the Tesco contact helpline.
Please refer to Official Tesco Direct website here. for call charges. You will be connected directly to a Tesco customer service agent. Contact helpline is in no way affiliated with Tesco. http://www.tesco.com/help/ .
Alternatively you can write to Tesco for any online or instore queries using their official post address:
Tesco Customer Service Centre,
Phone Tesco Pet Insurance customer services using the number 0345 078 3895. Tesco Bank offers several pet insurance policies depending on level of coverage and type of animal, and information relating to the range of policies, prices and changes to your policy should be directed to this number (use the freephone number 0800 300 836 if using a Minicom (textphone) service). Consult the summary below for specific department contact details. Calls are charged at standard UK local rates. Non-claim lines open Mon-Fri 8am-8pm, Sat 9am-5pm, and Sun 10am-5pm
To contact Tesco Travel Insurance customer services use the phone number 0345 293 9475. This number will direct you through to general Tesco Bank travel insurance queries and information, and these customer service representatives will direct you to where you need to go. You can also use this line to update your policy with a new medical condition. For a detailed list of Tesco travel insurance contact numbers, see below. Emergency lines and claim lines are open 24 hours per day, 7 days a week. Non-claims lines (such as the customer service line above) are open 8am-8pm Mon-Fri, 9am-4pm Sat and 10am-5pm Sun. 0345 numbers are charged at local UK rates, international line (*) costs will vary.
You can also write to Tesco Travel Insurance using the postal address:
Tesco Travel Insurance,
Trentham Lakes North,
Stoke on Trent,
|Department||Complaints Number*||Freephone Number**|
|Advice Number||0330 123 4055||0844 385 1250|
|Groceries||0330 123 4040||0800 323 4040|
|Tesco Direct||0330 123 4050||0800 323 4050|
|Clubcard||0330 123 1688||0800 591 688|
|Clubcard Boost||0330 123 0707||0808 100 0707|
|F&F Clothing||0330 123 4070||0800 323 4070|
|Wine by the Case||0330 123 4080||0800 323 4080|
|Wine Advisors||0330 123 4088||0800 323 4088|
|Technical Support||0330 123 4060||0800 323 4060|
|Tesco Mobile – General Enquires||0345 301 4455 (or call 4455 from your tesco mobile)||NA|
|Tesco Mobile – Pay Monthly Upgrades||(see right)||0800 030 4422 (or call 4422 from your Tesco Mobile)|
|Tesco Mobile – Pay Monthly Sales||(see right)||0800 433 4990|
|Tesco Mobile – Pay As You Go||(see right)||0800 323 4050|
|Tesco Credit Card (Tesco Bank)||0345 300 4278||NA|
|Tesco Current Accounts (Tesco Bank)||0345 835 3353||NA|
|Tesco Savings (Tesco Bank)||0345 678 5678||NA|
|Tesco Loans (Tesco Bank)||0345 600 6016||NA|
|Tesco Mortgages (Tesco Bank)||0345 217 2050||NA|
|Tesco Travel Money (Tesco Bank)||0845 366 0103***||NA|
|Tesco Car Insurance (Standard) (Tesco Bank)||0345 246 2895 / 0113 209 3098 (mobile)||NA|
|Tesco Young Drivers’ Box Insurance (Tesco Bank)||0330 022 2202||NA|
|Tesco Home Insurance (Tesco Bank)||0345 246 2904 / 0113 209 3099 (mobile)||NA|
|Tesco Pet Insurance (Tesco Bank)||0345 078 3895||NA|
|Tesco Travel Insurance (Tesco Bank)||0345 293 9475||NA|
|Tesco Life Insurance (Tesco Bank)||0800 015 7586||NA|
* Local rate telephone number. Calls made to these numbers will be charged at the local rate, if your mobile phone package includes inclusive minutes, calls made from mobile numbers will use these minutes.
** Freephone number. These are free to contact from UK landlines and mobiles.
*** Business rate phone number. Calls cost 2p per minute from UK landlines, calls made from mobile phones will cost more.
A comprehensive help page listing FAQs, links to department websites and online support options such as tech support and online banking can be found at
All problems & issues will be emailed directly to the appropriate departments. Fill in the form and state the nature of your enquiry.
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