24 hour UK service
Customer Service Contact
Best calling hours
The Playstation customer helpline contact number should provide you assistance in the following areas.
• PS Help
• PlayStation Support
Contact PlayStation between:
Monday to Saturday 10.30am to 7pm
Contact PlayStation for:
PlayStation Network (PSN)
PlayStation Store & PS Now
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The Sony PlayStation Help gives you direct access to technical support and the customer services team. They are available Monday to Saturday from 10.30am to 7pm. By calling PlayStation , a member of the PlayStation customer services team will be able to help you with a variety of problems and queries. See below for further information.
Contact PlayStation if you are experiencing any faults with your device. A member of the team will be happy to help and advise of your current warranty and liability of getting your device fixed. For Sony PlayStation faults call PlayStation on - the number above.
Using the Sony PlayStation contact number on the number above you will also be able to access the Sony PlayStation team to gain help to:
The PlayStation Network (PSN) is used by millions of users across the world - use the PSN contact number to speak to the PlayStation customer services team to understand how the PSN can open up your world of gaming and how you can connect to them via the internet. The PlayStation Network also opens up the to you the PlayStation Store with access to online updates, patches, gaming, videos, music, remote gaming and much more.
If you are experiencing problems with your PSN account and cannot connect to the service, use the PlayStation contact number on the number above.
Your Broadband Service - Before you call the PlayStation Help it is wise to check your internet service beforehand. If you cannot connect to the PSN Network or you cannot play online multiplayer games, your Internet Service Provider might be the problem. Contact your Internet Service Provider to investigate any problems with your service but turning off your Internet / Broadband router and then turning it back on may help.
To add funds to your wallet and setup payments within the PlayStation Store and on your PlayStation accounts then call PlayStation on our direct number. You will be helped setting up your new account, adding Visa & MasterCard payments and setting up parental access.
There is lots of online content and information available directly through your PlayStation and also available on the help section within the PlayStation website. You can find the PlayStation manuals online at www.playstation.com.
PlayStation Plus is an online service provided by PlayStation which gives free games and online content and allows you to play online with your PlayStation 4. PlayStation 3 users dont have to sign up for PlayStation Plus as online gaming for older versions of PlayStation is free. PlayStation Plus gives you some great benefits:
To find out more about connecting your PS4 online, contact a member of the PlayStation customer service team on the PlayStation contact number.Your PlayStation subscription can be paid quarterly or annually depending on your choice.
The PlayStation store is Sonys online marketplace for PlayStation users. Within the PlayStation store you can access a depth of digital content and media to enhance your gaming experience.
You can buy games and download them to your PlayStation device directly from the Sony PSN Network.
By using the PlayStation Store contact number you can also find help and assistance with your gamer account. You will be able to:
Contact PlayStation Store on the number above.
PlayStation have launched their online streaming service that enables users to stream the latest games directly to their consoles.
Visit the PlayStation website or Store for additional information on the latest games available. At the time of print, subscription to the service is £12.99 per month. Sony recommends a 5mb broadband connection.
Hundreds of classic PlayStation games to choose from and some are compatible across:
Use the PlayStation contact number on the number above to speak to a Sony PlayStation customer services agent for more information.
The PlayStation Access App can be downloaded from the PlayStation Store. PlayStation Access allows users to view all the latest videos from the PlayStation Access Team. These videos include gameplay from some of the biggest and newest titles, PlayStation Store highlights and the weekly Friday Feature.
PlayStation Access file size is 61.1MB and outputs HD Video 720p, 1080i and 1080p. For more information regarding PlayStation Access, then contact PlayStation on the number above.
The PlayStation VR is a virtual reality headset, created by Sony, to work with the PlayStation 4. The PlayStation VR enables players to experience gaming in a completely new way; from the very second it is equipped. Players will immediately feel the reality of the action, experiencing every detail as if they were actually in the game.
The PlayStation VR can be pre-ordered now for £349.99 and will be released 13th October 2016. In order you to be able to use the PlayStation VR you will need:
For more information regarding the PlayStation VR, you can visit https://www.playstation.com/en-gb/explore/playstation-vr/ or contact PlayStation on the number above.
Sony have recently confirmed that the company are developing a new, upgraded PlayStation 4 rumoured to be codenamed the PlayStation Neo. The new PlayStation is designed to be a more powerful system, to support 4k resolution and to give players using the PlayStation VR a smoother experience. The price is set to be more expensive than the original PlayStation 4 which cost £350 however there has not been an official price announced by Sony. Use the Playstation Help to find out about the latest release and more information. The new system will not be a replacement of the original PlayStation 4 as Sony has confirmed that they will be selling both versions throughout the life cycle. For the latest news on the PlayStation Neo please contact PlayStation on the number above. Some information you may want to find out about the PlayStation 4 Neo may be:
Setting up your console
Contact PlayStation customer services if you need help setting up your console. This may consist of a PlayStation 4, PlayStation 3, PlayStation 2 or PlayStation PSX. A member of the PlayStation support team will direct and help you throughout the steps that you need to complete.
Click on the link below that will take you directly to the PlayStation support page providing you with information on the latest PlayStation system updates for PS4, PS3 and PS Vita.
PlayStation System Software Updates - www.playstation.com
Manage your on-line accounts
Setup master and child accounts. Contact Sony PlayStation and speak with customer services to find out more and how we can advise to protect your system. Be able to merge accounts from your older PlayStations under the one account.
Your Wireless and Wired Network
Connect your PlayStation to the PlayStation Network and play multi-player games on the internet with friends and family. Call PlayStation for help and assistance setting up your wireless service.
For more information on what peripheral devices are available for PlayStation use the PlayStation contact number on the number above. If you are encountering any problems regarding your peripheral device and your PlayStation or need help connecting it, contact PlayStation customer services on the number above.
How to look after your console and how to keep it in the best working order to maintain its health. Call PlayStation and visit their website for further information on how to maintain your Sony product(s).
Moving from PS3 to PS4
If you would like information or help whilst upgrading from the PlayStation 3 to the PlayStation 4, then contact PlayStation customer services on the number above. A member of the PlayStation support team will help you transfer your accounts and data from your PS3 to your PS4 and help you with any problems you may be facing.
Download the latest user guide manuals for the PS4, PS3, PS2 from the PlayStation website - Explore Plastation
Update your PlayStation 4 with the latest update - Play Station 4 & PS4 Pro Support
Sharing your PlayStation 4 at home with other users
Games downloaded by other users on the account can be shared with other users on the same device. Call PlayStation on how to share your system on your local network or if you are having any problems doing so.
Joining PlayStation Plus
Contact Sony PlayStation on the number above to benefit from free online premium content and multiplayer access for the latest games available. PlayStation Plus is a subscription based service for PS4 users that allows you to play online. By joining PlayStation Plus you will be able to choose from:
PlayStation Store Games
You are enabled to use games that your have downloaded from the store on other PlayStation systems in other locations. Download music, films and much more from the PlayStation Store. Call PlayStation customer services for more information on how to setup your account.
Some the latest games available on the PlayStation store are:
Contact PlayStation TV to find out more information one of the latest products to be launched. PlayStation TV is a small set top box that plugs directly into your television. It offers access to compatible PS Vita, PS One and PSP games through the PlayStation Store. It can also be used to play PlayStation 4 games remotely, in another room. Contact PlayStation to find out more information.
Once you have created a PlayStation account and purchased PlayStation Plus, you are able to add friends with other PlayStation users. There are many benefits to creating friends on PlayStation, such as communicating in PlayStation parties or playing together in multiplayer games. Use the PlayStation contact number on the number above to provide help at how your can do this.
Sony Xperia Z3, Z5 & Z5 Premium - Enable your Sony Xperia to connect to your PlayStation 4 and play games remotely or use the phone as a mirrored image. Contact Sony or your mobile phone provider to help you connect these two devices and enable your Z3 to play games.
Setting up your PlayStation for a remote media device and share files across your home network to other devices from phones, tablets and devices. Contact PlayStation to begin sharing information more easily.
PlayStation Store Refunds
Call PlayStation to query billing payments on your account and your PlayStation Wallet. Find out how to restrict access of your account for other users using your PlayStation.
PlayStation Store Vouchers
PlayStation Store Vouchers can be purchased online or from shops in-store which you redeem on your PlayStation to transfer money onto your account. If you are having problems redeeming your vouchers in the PlayStation Store and require assistance, call PlayStation Store on the number above.
PlayStation Vita and PSP help
How to connect your devices and get help running your old school retro gaming consoles. Contact PlayStation if require help setting up and running the older devices. Find out how to connected them to the internet and the PlayStation Network to access the latest downloads, updates and latest games.
PlayStation error codes
At times an error code may appear on your PlayStation. For example if your game crashes and an error screen appears, an error code will appear. If you experience this issue, call PlayStation support team on the number above, to talk to a member of PlayStations support team who will help you fix the problem.
If your PlayStation case becomes damaged or faulty, you will need to have the case repaired or replaced. Contact PlayStation support on the number above, where you can talk to a member of PlayStations support team who will advise you on what to do next.
Blu Ray films now play on the PS4. If you are encountering any issues when trying to play a Blu-Ray DVD on your PlayStation 4 system, then you need to contact PlayStation customer services.
Latest Game coming out soon - Battlefield One by EA Games
EA Sports have recently announced their next title for the hugely successful gaming franchise Battlefield. On 6th May 2016, Battlefield released the trailer for Battlefield 1 which has already been viewed a record-breaking 25 million times.
Battlefield 1 takes players back in time to a world war 2 era. Players will find themselves fighting large-scaled battles on the ground, in the air or even at sea all across the world during an epic war based campaign. Battlefield 1 also offers players the chance to participate in exhilarating multiplayer battles in a variety of different environments, consisting of up to 64 players.
Battlefield 1 Standard is available for pre-order at a number of different retailers and will be released on 21st October 2016 for Xbox One, PlayStation 4 and PC or players can pre-order Battlefield 1 Early Enlister Deluxe Edition in order to receive Early Access on October 18th, Hell fighter Pack, Red Baron Pack, Lawrence of Arabia Pack and 5 battlepacks.
For more information regarding Battlefield 1, contact EA on the number above
FIFA16 by EA Sports
For the 12th game of the Call Of Duty Franchise, Treyarch have announced Call Of Duty: Black Ops 3. Treyarch have previously made 5 Call Of Dutys including World At War, Black Ops 1 and Black Ops 2 and as Infinity Ward and Sledgehammer made the 2 previous Call Of Dutys, it is now Treyarchs time to release their new add-on to the worlds best-selling FPS franchise. Call Of Duty: Black Ops 3 is to be released on 6th November 2015 for all consoles. However, if you pre-order the game then you will receive a code for the beta of Black Ops 3 which is being released for PlayStation on 19th August and is available till the 23rd August. For help and information about Black Ops 3 or the beta from PlayStation then call PlayStation on the number above.
Early 2015, Treyarch announced their new title for this years Call Of Duty: Black Ops 3. Leading on from Treyarchs last Call Of Duty: Black Ops 2, Black Ops 3 is to be set in a futuristic year of 2025. As technology advanced so fast, it is at a time where humans now contain more wires then veins, robots are roaming the streets and there is fear of robots taking over. Call Of Dutys fan favourite game mode, zombies, will be returning with an all new storyline taking place in the Shadows Of Evil. However, with the Digital Deluxe Edition, Hardened Edition and the Juggernog Edition players will receive a DLC for a remake of the fan favourite zombie map Der Riese originally from World At War. The storyline for The Giant, the remake Der Riese, will continue on from the original zombie storyline and include the four original characters.
As always, Black Ops 3 will include multiplayer, however, this year multiplayer is more action packed than ever with multiple new features. Treyarch have introduced a new feature: wall running. This allows players to run along a wall for a small distance consequently meaning that players can travel throughout the map with precision and speed. Another game changing feature which has been introduced is the thrust jump which allows players to boost a small distance into the air. However, this cannot be done whenever liked as there is a small timer on the screen which means it can only be done when recharged. Finally, Treyarch have added a boost slide which allows the player to slide along the floor for a small distance and uses the same timer as the thrust jump.
Treyarch have released several special versions of Black Ops 3 which can be pre-ordered. Firstly there is the digital deluxe edition of Black Ops 3 which can be bought from the PlayStation Store which includes the season pass, The Giant Bonus Zombie Map and 3 Personalization Packs. For information on how to buy the digital deluxe or edition or if you are having any problems then Contact PlayStation on the number above.
The second special edition which was announced by Treyarch is the Hardened Deluxe which includes Limited Edition Concept Art Cards, The Giant Bonus Zombie Map, Collectible Steel Book, 2 Personalization Packs and also the Official Black Ops 3 Soundtrack.
The final special edition is the Juggernog Edition which is the biggest of the three. It includes Collectible Steel book, The Giant Bonus Zombie Map, Official Black Ops 3 Soundtrack, Limited Edition Concept Art Cards, 2 Personalization Packs, Perk-A-Cola Coasters and a Juggernog Mini-Fridge.
For any information or questions about the special editions for PlayStation then contact them here the number above.
Call Of Duty: Advanced Warfare DLC PS4
For PlayStation 4 users it is rumoured that the release date for the new maps will be a month after the launch on Xbox 360 and Xbox One. March 3rd is the anticipated date. There are four new multiplayer maps available which include;
Core - Ruins of a nuclear fusion plant based in the desert.
Urban - Close combat in small quarters on a futuristic setting
Sideshow - Abandoned motel with spooky scenes
Drift - Snowy setting, peaceful and elegant until the first bullets are fired
For any questions or queries once the game is launched you can Contact PlayStation or Call PlayStation on the number above.
The first map pack for Call of Duty Black Ops 3, Awakening, was released for PlayStation users on 2nd February 2016. The DLC consists of four multiplayer maps: Skyjacked is a remake of the fan favourite, Black Ops 2 map, Hijacked. Rise is a snowy construction site for a subterranean research campus located in the outskirts of Zurich. Splash is set in an abandoned water park, consisting of colourful water slides, an abandoned pirate ship and plenty of areas of water allowing players to have underwater battles. Set in a military training facility, Gauntlet includes three very different environments of jungle, snow and urban. The awakening DLC also includes the next chapter of Treyarchs most popular mode, zombies. Der Eisendrache consists of the Origins characters fending off the zombies in a medieval castle, located in Austria. The map includes many new features which change up the players experience to nothing like they have ever experienced before.
You are going to have to call PlayStation on the number above if you are having any problems with the Call Of Duty Black Ops 3 DLC on PlayStation. Some problems you may be having are:
Simply Call the number above to obtain the Playstation contact helpline.
Please refer to Official Playstation Support website here. for call charges. You will be connected directly to a Playstation customer service agent. Contact helpline is in no way affiliated with Playstation.
PlayStation revolutionised the gaming world with the launch of the PlayStation 1 in 1994. With immediate success they sold over 100 million consoles and then a further 155 million of the PlayStation 2 by 2012.
The next PlayStation was launched in 2006 and over 165,000 PlayStation 3 consoles were sold in the first 2 days of release, breaking UK records. After 1 year of more than 80 million PS3s were sold worldwide and was a huge success in the gaming industry. It introduced Wi-Fi connectivity allowing millions to play together online and even communicate with their voices through the PlayStation. It also featured an inbuilt Blu-Ray DVD port which gave users the chance to watch full HD videos in their homes. Sony released the PlayStation 3 Slim on September 3 2009, which is a slimmer and redesigned version on the PlayStation 3. It is much lighter and has a larger storage capacity of a minimum of 120GB compared to the 20GB minimum on the original. The final version of the PlayStation 3 was released in late 2012 which was the Super Slim Model. It included a 250GB or 500GB hard drive and was much lighter than the PlayStation 3 Slim and was ¾ of its size.
Sonys latest console is leading the market; the PlayStation 4 was launched in November 2013 and sold over 1 million consoles in the first day and became the worlds fastest selling console. The next-gen PlayStation 4 console introduced graphics that had never been seen on a console before and many other stunning features including accurate voice control and also a dualshock 4 controller which had an inbuilt touchpad. With 8GB memory and 500GB of storage.
Sony call the PlayStation The worlds most powerful console.
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