ee UK Contact Number

Pay As You Go

Customer Helpline Number
24 hour UK service
Best calling hours
Mon-Fri 09:00-18:00
EE-Pay-and-Go

EE-Pay-and-Go Info

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The EE-Pay-and-Go customer helpline contact number should provide you assistance in the following areas.

• EE Pay and Go Phones Advice Number
• EE No Monthly Contract Customer Assistance
• EE Pay and Go Go Customer Relations
• Pay as you Go Tariffs Customer Service Number
• EE 500 Texts Directory

You can contact EE Customer Service on these low-cost phone numbers: 0844 385 1268 / 07953 966 250.

EE on a smartphone

The EE customer service helpline is available weekdays 8am-10pm and weekends 8am-8pm – ideal if you’re having trouble with your EE connectivity and want to complain, or need to contact someone about your contract for any other reason.

EE, meaning ‘Everything Everywhere’, is the single largest telecommunications network in the UK, offering subscription services for both mobile phones and the Internet.

Roaming around Europe on EE UK

Euro Pass: For EE Regular Plans and 4GEE Essential Plans only

If you are on an EE Regular Plan or 4GEE Essential Plan, our Euro Pass gives you unlimited calls and texts plus a massive 500MB of data, all for a fixed fee of £4 a day. So there is no need to hunt around for WiFi. And no chance of an unexpected bill when you get home. Youll only be charged on days you use your phone in our Europe Zone.

Text EUROPASS to 150 and you’re all set up.

Everything you need to know about Euro Pass

The result of a high-profile merger between Orange and T-Mobile, EE is presently the largest single telecoms company in Britain both in terms of revenue and client numbers. In recent times the company has attempted to adopt its network hardware to 4G, which is slated to become the cutting edge in mobile communications technology in coming years.

A gargantuan company, EE employs 15,000 people nationwide. This together with its heavy brand presence and billions in revenues make its huge presence undoubted.

All contact numbers

Here’s the full set of telephone contact numbers for EE, Orange and T-Mobile – for sales and customer service. Last updated June 2015.

Note that sales and customer service phonelines are open weekdays 8am-10pm and weekends 8am-8pm. But if calling to report a lost or stolen phone, call the same customer service helpline 0844 385 1268 / 07953 966 250 asap – it’s available 24/7 for this purpose.

Exiting customers

All EE customers are welcome to contact the central customer service team on 0844 385 1268 or 07953 966 250.

Orange ‘Pay As You Go’ customers will get the most efficient response by calling their dedicated customer service team on 07973 100 450.

Orange ‘Pay Monthly’ customers are invited to phone this dedicated helpline: 07973 100 150.

T-Mobile customers of all kinds are best calling this number for the most efficient customer service from EE’s T-Mobile team: 07953 966 150.

New customers – phone in to sign up

If you’d like to join EE, you can do so by phoning 0800-956-6000 (personal / individuals) or 0800 956 6100 (business customers, up to 50 employees) or even 0800 079 0888 (larger businesses, 50+ employees).

Call costs: EE’s 0800 (freephone) numbers are all free to call from a landline but will cost up to 20p per minute from EE, T-Mobile and Orange mobile phones, so if you need to save your credit, dial in from a landline!

Contact Helpline

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Please refer to Official Pay As You Go website here. for call charges. You will be connected directly to a EE-Pay-and-Go customer service agent. Contact helpline is in no way affiliated with EE-Pay-and-Go. 1452

NEWS - No Deal Brexit & Trans-European calls

Mobile phone roaming charges face immediate rise after March 29

Mobile roaming charges face an immediate hike if there is a No Deal Brexit, the government has confirmed.

Tory ministers are revoking the EU law which guarantees UK citizens pay the same for using their phone on the Continent as they do at home. That will leave mobile phone firms free to hike costs whenever they like after the UK leaves. Guaranteed free roaming launched across the EU just 20 months ago - and meant big savings. But that guarantee will be scrapped if there is no deal, thanks to an obscure law laid before Parliament this week. What is a No Deal Brexit? 21 ways you'll be affected if UK leaves EU with no deal The move will leave mobile phone firms free to hike costs whenever they like. Brexit: Corbyn offers to help Theresa May PASS a deal - what's changed and why MPs are furious

The current system caps the costs charged between EU and UK phone operators, letting them pass on the savings to customers. But the Mobile Roaming (EU Exit) Regulations admit these caps will have no legal force if there is no Brexit deal. That means phone giants could see their wholesale costs spiral, making roaming packages unaffordable and forcing them to push up costs, the government warns. Under the new rules, customers will still be prompted once they've spent £45 to prevent massive accidental bills. Travellers will also be prompted when they've hit 80% and 100% of their data allowance. But it will spell the end of 'guaranteed' free roaming across the EU, notes on the new law admit. Read More Brexit: Theresa May flies into Brussels to beg for help after Tusk's 'hell' jibe

Costs are kept down by capping charges between different phone firms - but these caps would have no legal force after March 29 (Image: iStock Editorial) Alex Neill of consumer group Which? told HuffPost UK: Any return to sky-high charges for using mobile phones abroad would be a bitter blow for millions of consumers. The government should seek to avoid these charges by securing a deal with the EU. But if that is not the outcome, companies must be absolutely clear about any extra charges their customers could be facing.

Back when warnings first emerged about an end to roaming, the government insisted firms would not hike charges because of market competition. But MoneySavingExpert revealed last week that just two out of 12 major UK phone firms have guaranteed to keep free roaming in a No Deal Brexit . Most said they had no plans to raise charges - but stopped short of giving a cast-iron guarantee. Theresa May leaving Downing Street today for Brussels just 50 days before Brexit. Consumer groups lobbied the government to keep roaming free by law.

But after 'careful consideration' the government did not agree, because it would pass all the costs on to phone firms. That, in turn, could have pushed up the cost of mobile phone tariffs overall to compensate, an explanatory note to the new law says. Shadow Brexit minister Jenny Chapman said: These proposals prove that it will be holidaymakers and businesses that are forced to pay the price for this government's incompetence. It's unacceptable that these plans have been snuck out.

'Ministers need to start being straight with the British public about the consequences of no deal and take it off the table once and for all.' Shadow Brexit minister Jenny Chapman said: 'It will be holidaymakers and businesses that are forced to pay the price for this government's incompetence'

The anti-Brexit group Best For Britain branded the fiasco the 'Last Days of Roam' and claimed business travellers could be forced to pay £778 more per month. Lib Dem MP Layla Moran said: The cost of a hard Brexit on British travellers is becoming abundantly clear.

Further EE-Pay-and-Go info

EE Advice Number for Mobile and Small Business Customers 07953 966 250

Pay Monthly on the other hand have varying plans available that come in different prices, features and allowances. Depending on your minutes, text and data usage, there’s a plan that would suit your needs. It offers faster speed, as well as roaming services within the European Union, but under a contract. This is also the same number to call for existing small business clients.

EE Advice Number for Broadband and EE TV 0800 079 8586

EE Customer Service Number for 4GEE Mobile WiFi 07953 966 502

EE Helpline Number for Large Business 0800 079 3333

Free Advice Number for EE New Members 0800 956 6000

EE Customer Service Phone Number for Text Relay Service 18001

EE Customer Service Advice Number to Pay Bill 07953 966 250

    If you prefer to send your payment by check, make sure that it’s payable to EE and that you have your account number, as well as your mobile number written at the back of the check. Get the payment slip on your bill’s last page. Fill up the needed information and send it together with the check to the following address:

    EE Limited PO Box 238 SHEFFIELD S98 1PS

    Note that it could take up to five business days for your check to reach EE. That being said, make sure that you send your payment early to avoid late fees.

    EE Complaints UK Postal Address

    EE Enquiry 6 Camberwell WaySunderland Tyne & Wear SR3 3XN

    EE Customer Care PO Box 486 Rotherham S63 5ZX

Mail to

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All problems & issues will be emailed directly to the appropriate departments. Fill in the form and state the nature of your enquiry.


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