bt Customer Helpline Number

British Telecom

Customer Service Contact
24 hour UK service
Best calling hours
Mon-Fri 09:00-18:00

BT Info


The BT customer helpline contact number should provide you assistance in the following areas.

• BT UK Adviceline
• BT Phone & Broadband Complaints Number
• BT Openreach Contact Info
• BT Infinity Customer Care
• British Telecom TV & Line Rental Services

BT: 0800 800 150

Are you experiencing connectivity issues with your BT phoneline or internet service?

If you’re a BT customer you can get technical support from a well-trained & qualified engineer by contacting their customer service support helpline: call 0800 800 150 or 0800 800 150.

BT (British Telecom) is the chief company behind mass telecommunications in Britain, with the company’s current identity having been in formal operation since 1980.

BT’s earliest history can be traced back to Victorian times and the birth of early long-distance forms of communication such as the telegraph. Today the company presides over many international ventures as well as television and Internet broadband subscription services in the UK. It is among the most prominent of listed companies on the FTSE stock exchange.

Given its millions of committed customers and considerable in-house modern technical and engineering expertise, and its namesake place as the UK’s single flagship telecoms company, BT’s authority within the global telecoms industry is likely to remain second to none for decades to come.


BT Advicelines

If you are an existing BT customer, be sure to have your BT account number to hand as you’ll asked for it when phoning any of the BT contact numbers below regarding your account. You can find your account number at the top of your latest bill.

Contact Helpline


Please refer to Official British Telecom website here. for call charges. You will be connected directly to a BT customer service agent. Contact helpline is in no way affiliated with BT. 1962

NEWS - No Deal Brexit & Trans-European calls

Mobile phone roaming charges face immediate rise after March 29

Mobile roaming charges face an immediate hike if there is a No Deal Brexit, the government has confirmed.

Tory ministers are revoking the EU law which guarantees UK citizens pay the same for using their phone on the Continent as they do at home. That will leave mobile phone firms free to hike costs whenever they like after the UK leaves. Guaranteed free roaming launched across the EU just 20 months ago - and meant big savings. But that guarantee will be scrapped if there is no deal, thanks to an obscure law laid before Parliament this week. What is a No Deal Brexit? 21 ways you'll be affected if UK leaves EU with no deal The move will leave mobile phone firms free to hike costs whenever they like. Brexit: Corbyn offers to help Theresa May PASS a deal - what's changed and why MPs are furious

The current system caps the costs charged between EU and UK phone operators, letting them pass on the savings to customers. But the Mobile Roaming (EU Exit) Regulations admit these caps will have no legal force if there is no Brexit deal. That means phone giants could see their wholesale costs spiral, making roaming packages unaffordable and forcing them to push up costs, the government warns. Under the new rules, customers will still be prompted once they've spent £45 to prevent massive accidental bills. Travellers will also be prompted when they've hit 80% and 100% of their data allowance. But it will spell the end of 'guaranteed' free roaming across the EU, notes on the new law admit. Read More Brexit: Theresa May flies into Brussels to beg for help after Tusk's 'hell' jibe

Costs are kept down by capping charges between different phone firms - but these caps would have no legal force after March 29 (Image: iStock Editorial) Alex Neill of consumer group Which? told HuffPost UK: Any return to sky-high charges for using mobile phones abroad would be a bitter blow for millions of consumers. The government should seek to avoid these charges by securing a deal with the EU. But if that is not the outcome, companies must be absolutely clear about any extra charges their customers could be facing.

Back when warnings first emerged about an end to roaming, the government insisted firms would not hike charges because of market competition. But MoneySavingExpert revealed last week that just two out of 12 major UK phone firms have guaranteed to keep free roaming in a No Deal Brexit . Most said they had no plans to raise charges - but stopped short of giving a cast-iron guarantee. Theresa May leaving Downing Street today for Brussels just 50 days before Brexit. Consumer groups lobbied the government to keep roaming free by law.

But after 'careful consideration' the government did not agree, because it would pass all the costs on to phone firms. That, in turn, could have pushed up the cost of mobile phone tariffs overall to compensate, an explanatory note to the new law says. Shadow Brexit minister Jenny Chapman said: These proposals prove that it will be holidaymakers and businesses that are forced to pay the price for this government's incompetence. It's unacceptable that these plans have been snuck out.

'Ministers need to start being straight with the British public about the consequences of no deal and take it off the table once and for all.' Shadow Brexit minister Jenny Chapman said: 'It will be holidaymakers and businesses that are forced to pay the price for this government's incompetence'

The anti-Brexit group Best For Britain branded the fiasco the 'Last Days of Roam' and claimed business travellers could be forced to pay £778 more per month. Lib Dem MP Layla Moran said: The cost of a hard Brexit on British travellers is becoming abundantly clear.

Further BT info

BT Home Phone & Broadband Setup

Billing & Account

By calling the 24/7 BT billing helpline below, you can check your balance, pay your bills, learn about call costs and manage your direct debit payments – all over the phone.

Phone: 0800 443 311 / 0330 123 3311

If you would like to speak with a representative of the BT customer service team, call either of these numbers:

Phone:: 0800 800 150 / 0330 123 3311
When: Mon-Fri 8am-8pm; Sat-Sun 9am-6pm.


You can cancel your subsciption to any BT product or service by calling the cancellations helpline below.

Phone:: 0800 800 150 / 0330 123 3311
When: Mon-Fri 8am-9pm; Sat 8am-8pm; Sun 9am-6pm.

If the account holder has passed away, please phone this number instead: 0800 800 150 / 0800 169 1663 (Mon-Fri 8am-6pm)

Sales assistance

For new customers and upgrades, phone the relevant sales helpline below.

To place, upgrade or change an order…

Phone:: 0800 800 150 / 0330 123 3311
When: Mon-Sat 8am-8pm, Sun 9am-6pm

To track or cancel an order…

Phone:: 0800 800 150 / 0330 123 3311
When: Mon-Fri 8am-8pm, Sat 9am-6pm (closed on Sundays)

Moving home

To transfer your existing BT services to your new home…

Phone:: 0800 800 150 / 0330 123 3311
When: Mon-Fri 8am-9pm, Sat 8am-8pm, Sun 9am-6pm

To switch to BT from another telecoms provider…

Phone:: 0800 800 150 / 0330 123 3311
When: Mon-Sat 8am-8pm, Sun 9am-6pm

Technical support

To report a problem with your BT line and get technical support over the phone or arrange for an engineer to come out and diagnose/fix the problem, please call the relevant contact number from the options below.

If you have a problem with your BT phone…

Phone:: 0800 800 150 / 0330 123 3311
When: Available all day every day.

If you have a problem with your BT Broadband / BT Infinity, BT TV, BT Sport, email, security software or BT mobile phone service…

Phone:: 0800 800 150 / 0330 123 3311
When: Available all day every day.

If you have a problem with calling features like 1571 (BT answerphone service)…

Phone: 0800 800 151 / 0330 123 4151 / (from abroad) 0179 359 6931
When: 7am-11pm, 7 days a week (there is also an automated answering system running outside of these hours)

If you’re having difficulty with setting up your BT Cloud service…

Phone: 0800 500 3114
When: Mon-Fri 9am-9pm, Sat-Sun 9am-6.30pm

If you’re having difficulty with setting up your BT SmartTalk service…

Phone: 0800 011 3845
When: Mon-Sat 8am-8pm, Sun 8am-6pm

If you’re experiencing problems with logging in (using your BT ID) – even if you’ve simply forgotten your username or password, call the number below where a BT technical will endeavor to help you complete your signup or login to your BT account with your existing credentials.

Phone 0800 800 150
When: Mon-Sat 8am-8pm, Sun 9am-6pm

General enquires

Call the general enquiries number for general information and advice relating to BT Sport, BT phones, BT broadband, TV packages and any other services BT provides.

Phone: 0800 800 150
When: Mond-Fri 8am-9pm, Sat 8am-8pm, Sun 9am-6pm


If you’ve experienced difficulty getting the level of customer service you expect, or if BT’s products/services are simply substandard or not as advertised, please phone the BT complaints hotline via either of the numbers below.

Phone: 0800 800 150
When: Mon-Friday 8am-9pm, Sat 8am-8pm, Sun 9am-6pm

Mail to


All problems & issues will be emailed directly to the appropriate departments. Fill in the form and state the nature of your enquiry.


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